04-03-2013 06:01 AM
We have a strange issue for only one user (email@example.com).
firstname.lastname@example.org is having many personal contacts in lotus notes address book.
[Example: Richard Smith(email@example.com)]
When she tried to sent mail to firstname.lastname@example.org from bb, she can be able to send without any issues..
When she receives the reply from Richard, she is having the mail header information as Richard Smith [email@example.com]
So, when she is responding back, the blackberry is picking up 'Richard smith' alone, and she is getting the delivery failure like "Richard Smith (Richard firstname.lastname@example.org)not listed in Domino Directory".
Not sure from where it is picking up the square bracket for Internet mail id? [ ]
04-04-2013 10:55 AM
chech the users contacts to see if a all address for that name are correct