BlackBerry® Enterprise Solution

[matthocker]

I've just started doing some MDS application development and have come to the point where I need to publish to MDS Integration Services on my BES. However, I don't remember what the user name and password is - it appears to be different than the main BES admin user.

How do I reset the MDSIS admin user and password? I'm the admin so I have full access to the BES. I'm running BES 4.1.6.10.

[AndyDufresne]

check out these KB articles:

KB15618 - Unable to connect to BlackBerry MDS Services using HTTPS with BlackBerry Manager after cha...

KB14989 - Find the password for the account used to install the BlackBerry MDS Services

[matthocker]

Thanks for the quick reply. I read and tried both of your solutions but I still can't log in.

#1 - Logged into the database, found the row with the admin username, changed the password, restarted the MDSIS service but still can't log in. It keeps popping up a prompt asking for "MDSIS-Security" username and password and never lets me in even when I correctly enter the entries from the database. This occurs when I try to access via the webpage as well.

#2 - Maybe something has changed in 4.1.6 because I can't find server.xml anywhere in the BES installation directory.

Any other ideas?

[AndyDufresne]

the username / password combination ... when you change it in the database directly, also change it through SQL Management Studio

[matthocker]

When you say change in SQL Management Studio, you mean to permission that user to access the database? How do I do that?

FYI, I just tried logging in with the old password (the value that was in the table) and it passed authentication, however I get a blank screen. This indicates to me that something is wrong at the database level - even though I restarted the MDSIS service in the services control panel, it seems to be using the old data.

[AndyDufresne]

Yes, by using the SQL Management Studio you can find both the admin and publisher accounts through the security section.  change the passwords of those to match what you have in the db / want it to be and it should work.

[matthocker]

Under <server>->security->Logins I did not find the admin user (although there was one called adminbes) nor did I find the publisher user. I added "admin" and gave it owner rights to both the mdss and mdss_dis databases (the same as the adminbes user). This had no effect.

I'm also puzzled why changing the password doesn't work even after I restart MDSIS.

[matthocker]

It's probably worth pointing out that going to

https://localhost:7443/mds-admin

gives me certificate warning then a 404 error. This is better than continually going to the login window but still isn't getting me in.

[matthocker]

Still no luck with this but managed to figure out how to publish to the repository. I got the password for the publisher from the dbo.SERVER table, hacked the Visual Studio configuration file (see http://supportforums.blackberry.com/rim/board/message?board.id=MDS_dev&thread.id=507) to have the proper URL and got the app published.

Now when I go to download it onto my blackberry, I get a "Security Error". This seems to be because the app uses web services and this must be set up as a policy in the MDS (see https://www.blackberry.com/MDSForum/thread.jspa?messageID=2889&#2889).

This is a problem because I still can't log in as an admin. I've browsed through the database and found dbo.POLICY but none of the fields in there look like what I'm trying to do.

Any help getting the admin working or a pointer to which field to edit to set the policy to allow web services would be very much appreciated.

[matthocker]

Update: I've now re-run the installation for the BES, rebooted and still it's not working.

This is incredibly frustrating.