08-31-2012 07:02 AM
Having an issue with one of our users. When he goes to 'view folder' it comes up with the following istead of showing him message folders;
Phone Call Logs
SMS Sim Card Inbox
WAP Push Messages
Tried everything I know to fix it but still doing the same. The user has +100 folders so I'm just wondering if there is a maximum number of folders allowed and this is the reason they won't show?
08-31-2012 11:15 AM
is the user on BES enterprise or BIS personal?
What version BES are you on?
08-31-2012 12:33 PM - edited 08-31-2012 12:33 PM
Folow the 3 KBs below and reactivate it t get the messages from the folders you redirect
There is a MAPI limit that about 200 folders exchange will give some errors
If using the same PIN upon activation look at this KB
For subfolders you have to enable them first.
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.