01-30-2013 08:49 AM
Outlook shows 17 unread E-mails whilst my blackberry shows 974 unread emails.
I am still receiving new emails and when I delete an email off of my Blackberry it shows up as read on my Outlook.
I have tried resending my service books which made no difference. I have tried fiddling around with the reconciliation settings and this made no difference.
I have restarted the server and restarted the phones which has also made no difference. There are several users having problems with their blackberry is there a reason for this?
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
02-01-2013 09:47 AM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?