BlackBerry® Enterprise Solution

[eric527]

Hello,

My company has a BlackBerry Enterprise Server running version 4.1.4.15.  We have 60 users loaded on the server.  Every 2 or 3 weeks, one of our users in a remote office will indicate that his unit is no longer receiving emails.  He says that this happens after the IT policy is updated.  I called RIM but they were not able to determine what the issue is.  As a temporary solution, rebooting the server will fix the problem.

Has anyone witnessed this before or does anyone have any suggestions on troubleshooting steps I can take?

Thanks,

Eric

[AndyDufresne]

If a reboot fixes the problem its probably some systematic issue.  If you want to send an email to BBAndyDufresne@gmail.com with a day of logs zipped up and some details on the user with the problem.  Also post a link back to this thread.

[eric527]

Thanks a lot Andy; I will zip up the logs and send them to you.

In the meantime, does anyone else have suggestions?

Thanks,

Eric

[buzuku]

Hello,

I suggest, you make User Reload after changing IT Policies. Also make sure your co-workers have not activated Bluetooth, or changed settings throgh intalling software from third parties!!

Greetings,

buzuku