Hi All,
I am seeing a lot of errors in the application event log, which are coming from the POLC log:
[20000] (04/17 00:00:14.202):{0xD2C} SCS:
ollDBQueueNewRequests - Unknown Command 130, command ignored.
[40000] (04/17 00:00:25.327):{0xD14} [BIPP] Ping 53882 sent
[40000] (04/17 00:00:25.327):{0xD10} [BIPP] PingResponse 53882 received
[20000] (04/17 00:01:14.202):{0xD2C} SCS:ollDBQueueNewRequests - Unknown Command 130, command ignored.
I cant seem to find any information to what its doing, and therefore why it would fail.
At a guess, I am assuming we have some Database connection error, yet DB test from the manger succeeds. Devices also appear to be working as normal.
Any ideas on this would be much appreciated
Cheers
It seems that a command has been committed to the configuration database that we cannot interpret, for some reason. The code associated with this command is 130. If the BlackBerry Enterprise Server goes through the configuration database and encounters an unexpected command, it is designed to ignore them. We need to focus on the command and who it relates to and it will likely lead us to the right answer. One idea is that we could try to isolate which BlackBerry users the '130' commands are associated to. You can use copy and paste the following SQL query into Query Analyzer, to get that information:
SELECT UserConfig.DisplayName,ITAdminQueue.PIN,ITAdminQue
FROM UserConfig,ITAdminQueue
WHERE UserConfig.Id = ITAdminQueue.UserConfigId AND ITAdminQueue.Command = '130'
ORDER BY UserConfig.DisplayName
GO
The query that I provided above should return two additional pieces of information for you; the names of the users who these commands are associated with and their PIN numbers. Using these two pieces of information, we can hopefully ascertain any unique applications or configurations that they have, as well as their software versions. Additionally, once we have the names of the users, we can search the debug logs (POLC) for more information.
I hope that this gets you on the right path.
