BlackBerry® Enterprise Solution

[decibel83]

Hi.
I installed Blackberry Enterprise Server 4.1.4.17 (the free - 1 license Express version) for Microsoft Exchange and I added one user.
Now I'm trying to activate the user's BlackBerry device, but I'm having some probelms.
The user received the activation password, he made the activation process on his BlackBerry device specifying that password and his corporate e-mail address, he correctly received the activation e-mail message with the .dat attached file (he didn't move or delete that message!) and it seems BES to correctly receive that message, but the user is still after some hours in the "Initializing" status in the BlackBerry Manager.

I uninstalled the Blackberry Desktop Manager from the user's client and I ran the dbclean.exe utility, but I didn't solve the problem.

This is the extract of the MAGT log of BlackBerry Enterprise Server:

[40724] (04/03 18:20:36.328):{0x544} {namesurname@company.com} Get record key for this MAPI object, EntryId=15
[40435] (04/03 18:20:36.359):{0x544} {namesurname@company.com} Queuing new mail through notification. EntryId=15. Msgs Pending 0
[40719] (04/03 18:20:36.359):{0x544} {namesurname@company.com} GetFolderIDFromList No folder ID in list for EntryID
[40282] (04/03 18:20:36.484):{0x544} {namesurname@company.com} Queuing DATA from network@etp2109.etp.eu.blackberry.net, Tag=-1303425617, EntryId=15
[30083] (04/03 18:20:36.593):{0x544} {namesurname@company.com} Sent ETP:TATUS to BlackBerry system, Tag=-1303425617
[40700] (04/03 18:20:36.593):{0x544} {namesurname@company.com} Receiving packet from device, size=496, TransactionId=1278299186, Tag=-1303425617, content type=OTAKEYGEN, cmd=0x3
[40000] (04/03 18:20:36.609):{0x544} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1799475046
[40000] (04/03 18:20:36.609):{0x544} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 1799475046
[30000] (04/03 18:20:36.656):{0x544} {namesurname@company.com} Sending data to Dispatcher, size=87, Tag=37
[40000] (04/03 18:20:36.656):{0x544} {namesurname@company.com} SendToDispatcher, Tag=37
[40000] (04/03 18:20:36.656):{0x544} {namesurname@company.com} Generating AES256 key
[40000] (04/03 18:20:36.656):{0x102C} [BIPP] Send data, Tag=37
[40000] (04/03 18:20:36.671):{0xC80} [BIPP] Received status DELIVERED, Tag=37
[41079] (04/03 18:20:36.671):{0x544} {namesurname@company.com} PagerImp:aveChanges: changed items = 54, 70, 74, 85 Size = 291
[40000] (04/03 18:20:36.703):{0x544} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 1799475046
[40583] (04/03 18:20:36.703):{0x544} {namesurname@company.com} Sending packet to device, Size=248, Tag=38, TransactionId=-908672167
[40279] (04/03 18:20:36.703):{0x544} {namesurname@company.com} SubmitToRelaySendQ, Tag=38
[40279] (04/03 18:20:36.703):{0x544} {namesurname@company.com} SubmitToRelaySendQ, Tag=-1303425617
[40000] (04/03 18:20:36.703):{0x544} {namesurname@company.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=37
[40000] (04/03 18:20:36.703):{0x102C} [BIPP] Send data, Tag=38
[40000] (04/03 18:20:36.703):{0x102C} [BIPP] Send status DATA_ACCEPTED, Tag=-1303425617
[40239] (04/03 18:20:36.734):{0x544} {namesurname@company.com} Still handled by desktop
[30160] (04/03 18:20:36.734):{0x544} {namesurname@company.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (04/03 18:20:36.734):{0x544} {namesurname@company.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[41079] (04/03 18:20:36.750):{0x544} {namesurname@company.com} PagerImp:aveChanges: changed items = 91 Size = 8
[40442] (04/03 18:20:36.750):{0x544} User settings: email=namesurname@company.com, routing=namesurname@company.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=name, server=server
[30000] (04/03 18:20:36.750):{0x544} {namesurname@company.com} Sending data to Dispatcher, size=349, Tag=39
[40000] (04/03 18:20:36.750):{0x544} {namesurname@company.com} SendToDispatcher, Tag=39
[40000] (04/03 18:20:36.750):{0x102C} [BIPP] Send data, Tag=39
[40000] (04/03 18:20:36.750):{0xC80} [BIPP] Received status DELIVERED, Tag=39
[40000] (04/03 18:20:36.750):{0x544} {namesurname@company.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=39
[40000] (04/03 18:20:36.765):{0xC80} [BIPP] Received status FAILED, Tag=38
[40000] (04/03 18:20:36.765):{0x544} {namesurname@company.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=38
[40405] (04/03 18:20:36.921):{0xF94} {namesurname@company.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40239] (04/03 18:20:36.937):{0x544} {namesurname@company.com} Still handled by desktop
[30160] (04/03 18:20:36.937):{0x544} {namesurname@company.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (04/03 18:20:36.937):{0x544} {namesurname@company.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (04/03 18:20:36.937):{0x544} User settings: email=namesurname@company.com, routing=namesurname@company.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=name, server=server
[40000] (04/03 18:21:36.765):{0x102C} [BIPP] Ping 2 sent
[40000] (04/03 18:21:36.781):{0xC80} [BIPP] PingResponse 2 received
[40000] (04/03 18:22:36.765):{0x102C} [BIPP] Ping 3 sent
[40000] (04/03 18:22:36.765):{0xC80} [BIPP] PingResponse 3 received
[40423] (04/03 18:22:47.656):{0xF94} {namesurname@company.com} Queuing new mail through notification (external). EntryId=17
[40724] (04/03 18:22:47.656):{0x544} {namesurname@company.com} Get record key for this MAPI object, EntryId=17
[40435] (04/03 18:22:47.671):{0x544} {namesurname@company.com} Queuing new mail through notification. EntryId=17. Msgs Pending 0
[30084] (04/03 18:22:47.687):{0x544} {namesurname@company.com} Ignored - let other server/desktop do it, EntryId=17
[40000] (04/03 18:23:36.765):{0x102C} [BIPP] Ping 4 sent
[40000] (04/03 18:23:36.765):{0xC80} [BIPP] PingResponse 4 received

Could you help me to solve this problem, please?
I'm trying to solve this for two days but I haven't solved it yet!
Thank you very much for your help!
Bye.

[bbhorrigan]

Did he take a phone call or anything? Have the user cancel the activation and start it again, this time just set it to "abc" on the server and give it to the user if you want, easier then trying to type in that auto generated password. If that doesn't work it sounds like you might have to do a resetfolders in outlook.