BlackBerry® Enterprise Solution

[John1965]

I am new to BB professional software. I am looking for the correct way to apply filters to my email. I am getting tons of junk emails. I would like to set my filters to allow certain domains. Please advise.

thanks

JOHN

[AndyDufresne]

Do you want to filter the mail that makes it to just your BlackBerry, or do you want to prevent the mail from ever making it to your email inbox?

[John1965]

I want to keep it from going to my blackberry device. However, I might be interested in the second option. Please advise.

thanks

JOHN

[AndyDufresne]

If you want to filter mail coming to your device, go to Messages > Options > Email Filters

If you'd like to filter mail coming to your mailbox use Outlook to create rules ... which will also prevent items from reaching your BlackBerry depending on how you have folder redirection setup.  You could also have rules setup on your mail server to filter spam too; but your email admin would do that.

[John1965]

When you say go to messages, options, filters, is that on the device? I don't see that option on the bold.

I tried setting up filters on blackberry manager on my server for professional software but it seems very complicated. any documents i can reference?

[AndyDufresne]

KB05095 - Configure message filters

[John1965]

thank you for the information. I will work on setting up filters. Do you have any recommendations on the best way to minimize the amount of junk emails? When I use the internet service prior to the professional software, I set up my filters to allow only certain email names to come thru. Is it possible to do that on this services as well?

[AndyDufresne]

The best way to minimize junk email is to manage it at the server level before it has a chance to make it to your inbox.  Your email administrator should be able to set all of this up for you.

You can set your default rule to not send email to handheld, and then create rules to have it send messages that only meet those rules.