BlackBerry® Enterprise Solution

[JoeBriggs]

I upgraded my black berry desk top software yesterday and now I keep getting e-mails that say this:

RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

 

BEGINETP 224

AfgV7dUAAAAAIBAIMjQ0RTM5QTkgFXBvbmRlcm9zYUBweXJhbWlkLm5ldACspfMKUAVDSUNB

TANAgICAgSIAADA0RjgwMUZBNitHKzEAEGAn/DZ5myUz65eWayTiUgAZXB5s2izcQJqwQlg7

EQZHsJW/XmTLPgNtECq4prS1avo3BXwhuMVwC74yBM4Z+viihfkST0jaqD9iZozVypqq0jih

s2YLqAkzJJPO3jdIbPwSsiCO2yjhLX81R7YiovLP+Hb/Bx1mDqJW9pzFoec12oVF7lWMTirC

aQ60TQIDknU!

ENDETP -1533061553

Does anyone know what this is and how to turn it off?

[tanzim · Accepted solution]

Are you BIS or BES?

BIS -

First, remove all of the Desktop service books from the BlackBerry smartphone.

1. From the Home screen on the BlackBerry smartphone, click Options.
2. Click Advanced Options.
3. Click Service Book.
4. In the service book list, select the Desktop [CMIME] service book.
5. Display the menu and select Delete.
6. In the service book list, select the Desktop [CICAL] service book.
7. Display the menu and select Delete.

If installed desktop manager with integration option with 'Blackberry Enterprise Server or BlackBerry Desktop Redirector' then this could happen. If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service.

In your PC Go to Control Panel -> Click Add / remove programs -> select Blackberry Desktop Manager -> click  Change/Remove -> click modify ->  then instead of selecting the checkbox for Enterprise Server/Redirector select the checkbox next to Blackberry Internet Service. This should will solve the problem.

[JoeBriggs]

How do I find out if I'm BIS or BES?

[dhaval_dce]

hi Freind,

if you configure your mail using POP3/IMAP/OWA that means you using BIS or you have configure your corporate email account with real synch that means BES. but i am sure to you can configure the BIS account and in Laptop/PC you can install BES so remove the DM and reinstall it using BIS service .after that remove the service book and send again.

regards

Dhaval.

[JoeBriggs]

Worked great!

Thanks for your help!!

[pdetlefs]

One more step:

- Make sure and do a full reboot of your phone (remove battery for 10 seconds) or the procedure above may not work.  I had to do this to get it to work.

[alanmann]

I followed your instructions but could not find either of the two items to delete from the service book.

Any advice?

alan

[knottyrope]

KB04254 - Network@etp email messages arrive on the BlackBerry smartphone when using BlackBerry Inter...

[greggory67]

I did the above mentioned after I reinstalled my DM and configured using BIS.  I haven't had to do the hard reboot, taking out the battery.  So far, so good!

[knottyrope]

glad to hear you are doing better.

and

Hi and welcome to the BTSC forums.


Enjoy your stay with us!

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