BlackBerry® Enterprise Solution

[Johnbons]

I'm not sure to be honest.

My outlook account is on an exchange server, i just entered a blackberry pin (for blackberry enterprise server) to activate it (which i got from my network provider). Does that help?

[JSanders Resident Expert]

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Johnbons wrote:

I'm not sure to be honest.

My outlook account is on an exchange server, i just entered a blackberry pin (for blackberry enterprise server) to activate it (which i got from my network provider). Does that help?

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= BES

Let's get this thread moved over to the BES section of the forum.

[knottyrope]

Are you already activated?

Are these emails from before you activated it not being removed?

[Johnbons]

Yes I'm activated, these messages are recent and it used to remove them when reconciling but doens't anymore.

[knottyrope]

Hard delete might not be enabled on BES

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.