10-22-2012 04:57 AM
Hi. We have Blackberry Manager and one of our user's blackberry 'died' and a replacement bought. The user is abroad currently and therefore I need to remotely assign the device if possible so that the user is again linked to our Exchange. What steps do I need to follow to do this. I have very little Blackberry Manager experience so Abc would be appreciated!!
11-14-2012 03:34 PM
Assuming you are on BES 4.x
right click user and assing activation password and enter in a 4 char password
tell user to go to enterprise activation and enter in email and password
then click on activate