10-05-2009 09:11 PM
I have just taken over administration of a bes server that is giving the following error message in the logs every hour or so
and i havent been able to find any information in the blackberry knowledge base or using google
Agent Time: 11:29:41 6-Oct-09
Event Time: 00:29:41 6-Oct-09 UTC
Source: BlackBerry Router
Description: SRPReceiverHandler: Select failed with error code 10038
it has a few weird issues which i hope are related to this error message
1) activations didnt work over the wire it started them and they got to about 70% but it took 30minutes to get that far so i activated them through usb and that went fine.
they are now activated but
2) sometimes the messages dont send and they get an x against the message
3) when they move an email out of the inbox on their computer it dosent disapear on the blackberry (i have checked that hide filed messages is set to true)
4) sometimes their srp randomly disconects
Your help would be much appreciated
10-06-2009 10:06 AM
What firewall are you using?
Is port 3101 being allowed outbound and bi directional? (not allowed inbound though)
Are you having internet access issues at all?
10-06-2009 08:11 PM
there is a linux firewall and a TP-Link ( Internet > Linux firewall / router > TP-Link > Blackberry server)
i am guessing the inbound and outbound ports are ok as it works some times and when i run a test in the blackberry server configuration on the blackberry router tab and i press test network connection that comes back fine.
10-06-2009 08:48 PM