04-23-2012 03:30 PM - last edited on 04-24-2012 04:46 PM by matthewyongkim
ok, am having the same problems getting BES to activate. When i go to set up email, i get an error message. I've tried going to Advanced System Settings but don't seem to have "Enterprise Activation" as an option, as was said earlier in the thread!
Believe it or not, I spent 6 hours trying to get this to work on Friday, numerous phonecalls to Vodafone, different departments who transferred me, cut me off, didn't have a clue and passed me round. Their conclusion? you need a new SIM card!!! ARRGGHH!
04-23-2012 03:41 PM
are you on a BIS or BES dataplan?
PM me with your PIN if you want and I can test it.
also can try a HRT reset
On the handset, go to:
For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Then go to Options - Advanced options.
Do you have the Option Enterprise Activation?
If so then you should be enabled for the BES data plan. if you dont have the BES data plan then the option should be removed from the handset.
IF you have access to BES SRP info get an account here for the new free tools to test Enterprise Activation Readiness .
04-23-2012 04:00 PM
thanks, have sent you a PM.
Should have been clearer, this is a replacement BB for a 9700 Bold which i was using quite happily with my Exchange Server and BES until last week when the software went completely nuts!
04-23-2012 04:34 PM
I think you need a new SIM card for the 4G service as the 9700 does not have it.
This what I get back from the test.
04-23-2012 05:05 PM
Thanks. After hours on the phone to Vodafone on Friday, they ended up telling me that. I didn't believe them but am waiting for the new card to arrive.
So when it arrives, I should have that Enterprise Activation menu available immediately?
04-23-2012 05:51 PM
if data services are on it should happen soon
04-24-2012 08:21 AM
04-24-2012 09:41 AM
ok, finally making progress on this. They told me to download Blackberry Enterprise Activation from AppWorld, which I did. Entered email address and got a new activation password sent. it takes ages, then I get
"the blackberry enterprise server has not responded to your activation request. An Error may have occurred". I then go to more details and get :
"This may be due to one of the following:
The email address has been entered incorrectly.
The activation email has been modified or moved from your email inbox by spam / attachment scanning software or a mail client rule.
You have not yet been added to the blackberry enterprise server. Please either canel this request and contact your IT support team or continue to wait for a response".
Just to be clear, the email address is correct, the validation password was new and entered correctly and this is a replacement BB, so had been using it with BES before these problems, so clearly I am registered on BES on the server.
Any clues please?
04-24-2012 09:55 AM - edited 04-24-2012 09:55 AM
I just did a test on your pin and still invalid. unless the SIM is out.
are you on full BES or BES express 5?