01-17-2011 10:19 AM
Giving us more details when posting a question please.
We need to know which version and where it is installed in relation to the mail server.
1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )
2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".
3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed. also post Bundle version.
is it Local or remote?
MSDE, SQL or SQL Express?
Mail Server version
If on Domino or GroupWise, please put this info first in subject line.
For exchange users please let us know the version of CDO you are using on BES.
Then add this info from above to your signature in My Settings so it will always be posted.
When writing your question
Good description of what is really wrong and how to reproduce if possible. Details of what you did before. Any other details that would help us out with your issue
Logs are worth a thousand words
We need both from Event Viewer and from the BES Logs. Please remove personal info before posting them.
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
With out this info, we are just going to ask you for it and delay your response.
06-14-2012 02:49 PM
Some tips on most popular issues on BES Exchange
What is the BESAdmin service account and why does it need certain permissions?
Reconcile read and unread messages from Outlook to BlackBerry Smart Phone.
Message Prepopulation a knottyrope tip aka no emails on activation
For many calendar issues see the following
If using 2010, use EWS instead of CDO