BlackBerry® Enterprise Solution

[super_mg]

We have a BES server 4.1.6MR1 (Rollup) (Bundle60), a user has just had a new Torch 9800 device and is complaining that they are not receiving random attachments of different types and from different people (zip,pdf.doc.xls) but they appear in there Outlook. Whenever I have tested this and it always works!

If I enable any logging on my server would this show me anything? and how do I do it? Where would the resulting logs be?

Thanks for reading.

[knottyrope]

do they appear in outlook under mailbox or personal folder?

[super_mg]

They appear under the outlook mailbox.

[bbhorrigan]

If you have the user view the email in plain text does the attachment show up? If so it sounds like an issue with HTML emails that rim has addressed.

[Schumi300]

I have the same problem with 3 out 3 Torch. Using BB Enterprise Server 4.1.7 MR3 (Bundle 52). Don't know if it will help to upgrade to later versions on the BB Server.

[Schumi300]

In my inbox on the Blackberry - Options - email preferences and un-ticked "Enable HTML Email". Then I received all the attachements. Later on I enable HTML again and can still see all attachements. Dosen't matter in which format the email is sent. Hopefully is solved now.

[cretter]

bbhorrigan, could you link me to info you have on this?  I cannot find any articles from RIM on this matter.

I just wanted to register and follow up on this issue - I experience the exact same problem with my user who just got a Torch (we are using ExchangeMyMail's Hosted BES for Google Apps).

Does anybody know why this is or can point me in the right direction?  It seems like a huge shortcoming that a customer can pay good money for supposedly a 'best-of-breed' smartphone and then have to give up HTML email just to view attachments.

- Chris

[JayDukes]

Is the operating system on the device up to date?