BlackBerry® Enterprise Solution

[Buster1975]

Hi,

We have a client who is currently running the proffesional version on their exchange server.  They have now hit the 30 user limit so we need to upgrade to Enterise.  The only reason the upgrade is required is to unlock the user limit but it looks like we need to move it to a new server (unless someone can tell me otherwise).  The issue with this is that I was only provided with a link to download the upgrade and not the full product and can't find anywhere to download the full version from.  the client has also misplaced their original installation disks so I can't just install that and then the update.

The questions a am really asking is:

Do I really need to move it to another server?

Where can I download the full version from and will this work?

Thanks

[bbhorrigan]

1. That is what I would do, I move would it to another server.

2.  https://www.blackberry.com/eBES/trialOrderEntryForm.do;jsessionid=k1zjjp6EeJZYXaU-H0qGJA**

Sign up for a free trial, you'll get an email in about 5 minutes, just follow the links and download the files.

[Buster1975]

It's asking for a username and password to login, where do I go to get an account?

How long does it usually take to move the server?

Do I have to down the current server first?

Thanks

[Buster1975]

Hi,

I figured out where to get it from.  Will the upgrade key I have work with this version?

[AndyDufresne]

I'm assuming you're using Exchange 2003? Upgrading to what version of BES?

[Buster1975]

Hi,

Yes we are using Exchange 2003 and upgrading to version 4.1.6.

[AndyDufresne]

while it isn't supported you could install full BES on the Exchange server.  If you've paid for the upgrade license you should be able to call T-Support and explain your scenario.  I would think they would provide you the full download so that you can stay officially supported and install the upgraded version purchased on a remote server.

[Buster1975]

Do you know why it is not supported?  It is my preference to just upgrade it where it is but I don't want to leave them without a Blackberry server for any longer than I have to.

Is it a simple process to upgrade and do you have to reboot the server?

[AndyDufresne · Accepted solution]

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Buster1975 wrote:

Do you know why it is not supported?  It is my preference to just upgrade it where it is but I don't want to leave them without a Blackberry server for any longer than I have to.

Is it a simple process to upgrade and do you have to reboot the server?

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BES isn't meant to be installed on a mail server.  BPS, with its user limit is configured so that it cant tax the server too much.  BES on the other hand doesn't have that user limit and it could in theory get out of control.  Plus ... BES has some more functionality over BPS: http://na.blackberry.com/eng/services/professional/#tab_tab_compare

Will it work, most likely yes.  Have I done this successfully before, yes.  Would I recommend it in most cases, no.  I'm not a fan of putting someone into a scenario that isn't officially supported by the vendor ... even if I'm supporting them primarily.

That said, it is a simple in-place upgrade.

[Buster1975]

Thanks, I have just upgraded it and all is working although I am going to suggest they move it to its own server.