10-03-2012 08:10 AM - last edited on 10-03-2012 10:16 AM by BelmaHFL
Running BES server 4.1.
have 1 executive user complaining he receives mail from 1 certain person on his laptop but NOT on his Blackberry device.
Evidently he needs to communicate extensively with this one particular sender.
Can a BES device have filters set?
Techs have tried syncing, resetting, upgrading, etc...
Test Message was received on Lotus Notes but not the BB.
No one can figure it out or where else to look.
10-03-2012 08:21 AM
Just posted re: mail not being received on user laptop Lotus Notes mail, but NOT on Blackberry.
User had a filter set on his Blackberry and messages were being diverted to a folder or somehow refused.
Mystery solved for this one.
Have a good rest of the week!
10-03-2012 10:15 AM - edited 10-03-2012 11:17 AM
glad to see you found the issue