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New Contributor
Posts: 8
Registered: ‎01-08-2010
My Device: Q10

A problem occurred while trying to access your media library

Hello....

 

Im trying to sync media files from my bbq10 through BlackBerry Link. I can sync Music and Videos however when I try to sync pictures I get

 

X sync did not complete

A problem occurred while trying to access your media library

 

 

Please help,

 

thanks

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: A problem occurred while trying to access your media library

Hey oaldaoud,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you using BlackBerry Link for PC or Mac?  Also what version of BlackBerry Link are you using?

 

Have you tried transferring the pictures through My Computer or the Mac Desktop?  Were you successful?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎11-08-2009
My Device: BOLD

Re: A problem occurred while trying to access your media library

[ Edited ]

What was the solution for this?

The error I'm getting is "Synce did not complete" "A problem occured while attempting to access your media library.. (The sync did not complete.)

I'm using a Q10 and 1.2.0.28 of BlackBerry Link on a Windows 7 Dell laptop.

I can access the files on the BBQ10 through windows file explorer, its just not syncing.

If i attach a coworkers blackberry Q10 the sync works fine. I have the same issue on another Win 7 workstation where I tried it too.

 

Contributor
Posts: 17
Registered: ‎06-25-2013
My Device: Q10

Re: A problem occurred while trying to access your media library

I have the same error

I can sync videos but not pictures.

I can access the pictures through windows explorer and move them to my desktop but can not sync them.

Please help

Contributor
Posts: 17
Registered: ‎06-25-2013
My Device: Q10

Re: A problem occurred while trying to access your media library

any solutions?
still having the same problem after the new bb link
Contributor
Posts: 17
Registered: ‎06-25-2013
My Device: Q10

Re: A problem occurred while trying to access your media library

I am still getting this error.

I go to pictures and choose copy to computer and I get this error.

When I do the same for videos, they move perfectly but pictures give this error.

Please help!

 

Contributor
Posts: 17
Registered: ‎06-25-2013
My Device: Q10

Re: A problem occurred while trying to access your media library

still not solved!!!
Contributor
Posts: 17
Registered: ‎06-25-2013
My Device: Q10

Re: A problem occurred while trying to access your media library

more than 6 months and still not solved.
and noone is commenting on this matter?
oaldaud did you solve your problem?
New Contributor
Posts: 7
Registered: ‎07-15-2008
My Device: Z30 (STA100-3)

Re: A problem occurred while trying to access your media library

Hello,

 

I have this issue with every single BlackBerry device I have tried to use with BlackBerry Link, no matter how recent the device OS is, or how new the version of Link may be.

 

Do any of the experts/moderators of these groups have -ANY- input into what causes this issue?  None of the other media types give me any problems -- it's just the music files.

 

I constantly receive this error when I try syncing music (manually) from my device to my computer via Link:

Sync did not complete

 

A problem occurred while attempting to access your media library.  (The sync did not complete.)

 

Really?

 

It occurs whether I try syncing one file, an album, or all of the music files at once.  When I try setting up a sync relationship, the process seems to last forever and I just wind-up giving up w/zero results or an explanation of what the problem was.

 

I'm running 10.3.1.2243 on a BlackBerry Z30 (STA100-3).

 

Any help is greatly appreciated.  This is really trifling.



Marcus E. Harris
PIN: 334C9876

New Member
Posts: 2
Registered: ‎02-08-2015
My Device: 9100

Re: A problem occurred while trying to access your media library

A workaround I would suggest is to create a backup of your data and then perform a security wipe by going to Settings>Security>Security Wipe

 

Then test the Media Sync prior to restoring any data.

 

or go through windows explorer and treat the phone as a memory stick. click and drag everything over