10-27-2013 06:44 AM
Im trying to sync media files from my bbq10 through BlackBerry Link. I can sync Music and Videos however when I try to sync pictures I get
X sync did not complete
A problem occurred while trying to access your media library
10-29-2013 07:40 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you using BlackBerry Link for PC or Mac? Also what version of BlackBerry Link are you using?
Have you tried transferring the pictures through My Computer or the Mac Desktop? Were you successful?
I look forward to your reply.
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11-01-2013 10:43 PM - edited 11-01-2013 10:45 PM
What was the solution for this?
The error I'm getting is "Synce did not complete" "A problem occured while attempting to access your media library.. (The sync did not complete.)
I'm using a Q10 and 18.104.22.168 of BlackBerry Link on a Windows 7 Dell laptop.
I can access the files on the BBQ10 through windows file explorer, its just not syncing.
If i attach a coworkers blackberry Q10 the sync works fine. I have the same issue on another Win 7 workstation where I tried it too.
11-08-2013 08:24 AM
I have the same error
I can sync videos but not pictures.
I can access the pictures through windows explorer and move them to my desktop but can not sync them.
12-16-2013 03:52 AM
I am still getting this error.
I go to pictures and choose copy to computer and I get this error.
When I do the same for videos, they move perfectly but pictures give this error.