Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
Contributor
DStLouis
Posts: 17
Registered: ‎02-25-2013
My Device: Blackberry Z10
My Carrier: Bell

BB Link 1.2.3.23 dont connect to my Z10 over WIFI

BB Link WIFI.jpg 

 

I have never been able making working the Wifi Sync between my Z10 and BB Link.  even over all past BB Link release.  So I alway need to plug my device using USB to make sure my document are kept in sync and/or backup.

 

Everything else just work fine.  What's bugging me is the fact that I could, from my Z10 thru WIFI or 3G/LTE, access my laptop files using the file manager. The opposite way, I could acces to any of my Z10 files, internal and/or SCcard, directly from my pc thru WIFI.

But BB Link never reconized that my Z10 is connected on the same WIFI network.  The moment I unplug the USB cable it switch to the Not connected warning screen (above)

 

--

I did tryed many things like:

- Turn OFF/Turn ON wireless connection from BB Link

-  Disable/Enable BB Link setup from my Z10

- Tottaly unstall BB Link, restart computer, and reinstall the lates BB Link

- Firewall: Autorized all BlackBerry / RIM related program thru Norton 360

- Deleted: terminal BlackBerry driver

-....

 

But still that is not working.

 

Need help to make it working

 

_______________________

Device: BB Z10  STL100-3

OS: 10.2.1.537

System: 10.2.1.1925

 

PC

Windows 7 pro 64bit  (French)

Connected thru WIFI and/or physical Ethernet cable

 

BB Link

Version: 1.2.3.23 (English)

 

 

 

 

Please use plain text.
Forums Advisor III
fyip
Posts: 1,117
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

It is hard to say why you are having this issue but after many versions I would really question if it is your computer or WiFi router especially since you are having a specific issue, you might find better help in a forum such as this one and there are many others also.

 

http://www.wirelessforums.org/

fyip.......for your info please
Please use plain text.
Contributor
DStLouis
Posts: 17
Registered: ‎02-25-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

I doubt it could be related to the router, this is working fine for my wife Z10 and computer (running windows XP)

 

Which computer set-up my impact that?

Please use plain text.
Forums Advisor III
fyip
Posts: 1,117
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

OK router is fine, sorry I do not understand this:      Which computer set-up my impact that?

 

Just a reminder:...................All support for XP ends in 30 days, this means no more security or any kind of updates.

 

The only support offered for 1 more year will be Anti-Virus support, then that ens also April 8 2015

 

 

fyip.......for your info please
Please use plain text.
Contributor
DStLouis
Posts: 17
Registered: ‎02-25-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

I'm aware about XP, but this an other story that my wife will have to deal with any time soon.

 

Mine is running Windows 7 pro, and I don't expect to upgrade it to windows 8.1, I use it for business.

Both protected using Norton 360 (same licensing) 

 

But now it's working on her pc, and that's mine that I'm looking to fix.

 

Any ideas what should look to fix it ? 

 

 

Please use plain text.
Contributor
DStLouis
Posts: 17
Registered: ‎02-25-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

I'm aware about XP, but this an other story that my wife will have to deal with any time soon.

 

Mine is running Windows 7 pro, and I don't expect to upgrade it to windows 8.1, I use it for business.

Both protected using Norton 360 (same licensing)

 

But now it's working on her pc, and that's mine that I'm looking to fix.

 

Any ideas what should look to fix it ? 

 

 

Please use plain text.
Forums Advisor III
fyip
Posts: 1,117
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: BB Link 1.2.3.23 dont connect to my Z10 over WIFI

Well, it seems to be pointing to your router again or a WiFi setting, please read the below.

 

http://www.windows7password.net/setup-wifi-in-windows-7/

fyip.......for your info please
Please use plain text.