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TanPTan
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TanPTan
Posts: 1
Registered: ‎02-14-2013
My Carrier: Rogers

BB Link quits in step 2 when transferring data from 9860 to the link on my Mac

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‎02-14-2013 07:32 PM

All went well with my Z10 until I tried to transfer device data from my 9860 to BB Link on my MAC. I followed instructions, started transferring data, then all of a sudden the 9860 screen disappears in step 2/5. However, Link continues to show my computer and z10 indicator at the bottom. Also, the message "Blackberry Link wants to sign using key <key> in your keychain" appears repeatedly even after I "allow" or "always allow". This message only shows after I sign into Link.

 

I restarted my MAC, de- and reinstalled Link and doubled up on the USB cables without any success.

 

Could you please tell me what I am doing wrong.

 

Thanks.

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BlackBerry Technical Advisor
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FrankieS
Posts: 2,480
Registered: ‎05-10-2010

Re: BB Link quits in step 2 when transferring data from 9860 to the link on my Mac

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‎02-15-2013 02:14 PM

Hi TanPTan,

 

Welcome to the BlackBerry Support Community.

So that we can resolve this issue for you, could you please ask your wireless service provider to open a case with BlackBerry on your behalf so we can gather some logs and investigate this further?

 

Thanks.


-FS


 


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sickstring
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sickstring
Posts: 4
Registered: ‎09-22-2011
My Carrier: none

Re: BB Link quits in step 2 when transferring data from 9860 to the link on my Mac

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‎03-16-2013 08:32 AM - edited ‎03-16-2013 08:36 AM

is there a solution to this?

 

I want to add that it seems as though it s WiFi related as I don't get this error when Z10 WiFi is off and USB cable is used.

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