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BlackBerry® Link

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New Contributor
selwyn123
Posts: 4
Registered: ‎04-11-2013
My Device: Z 10
My Carrier: 7184960500

Re: BB Link will not connect to Z10 via USB

Im so confused i followed your instructions - still  nothing - its like Link will not recognize my Z10 at all....its not even any options to click on z10 - any ideas?

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New Contributor
tayaout
Posts: 4
Registered: ‎04-21-2013
My Device: Blacberry Torch 9800 + Z10
My Carrier: Telus

Re: BB Link will not connect to Z10 via USB

[ Edited ]

Had the same problem last Saturday.

Phoned Bell, who transferred me to BB level 1 then level 2 technician.

Incredible how hidden are the drivers on their website.

You had to Google search for USB drivers for Blackberry...

http://swdownloads.blackberry.com/Downloads/browseSoftware.do

Cannot remember the whole process but after installing the driver and rebooting, Blackberry link was finally working!

Overall, it took me 5 frustrating hours to get this working on a brand new PC, operating Windows 7 pro.

 

Tough love, this phone seems terrific. But hurry and fix this bug!

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New Contributor
selwyn123
Posts: 4
Registered: ‎04-11-2013
My Device: Z 10
My Carrier: 7184960500

Re: BB Link will not connect to Z10 via USB

Thanks mate - but the link takes to a page that gives me an erorr   - if i search it in google it take sme to bb page but no option for z10 - im having endless problems witht his phone

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New Contributor
A1981
Posts: 6
Registered: ‎02-08-2013
My Device: Z10
My Carrier: Rogers, Wind

Re: BB Link will not connect to Z10 via USB

In my case the device was not even shown in Device Manager or My Computer (even though there was a sound notification everytime I plugged in the device). I followed this simple step and the problem was resolved:

 

[On the device] Go to Settings/ Storage and Access / set USB Connection to "Connect to Windows"

 

This trick may work for Mac too, just manualy set it to "Connect to Mac". It seems that the Autodetect sometimes does not work.

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Contributor
PaulTSF
Posts: 44
Registered: ‎05-24-2013
My Device: Z10
My Carrier: Verizon

Re: BB Link will not connect to Z10 via USB

Try doing anything with the Mac version of Link.  If you think the Windows version sucks, forget trying the Mac version.  Maybe it works with the computer they developed it on, but it has NEVER worked with any of my Mac computers.  Even the version for my Bold sucked.  Their expert tip for making it work before was to kill the BES connection, use the software, then reconnect to the BES.  I guess since all software is basically beta now, the word kluge is no longer used?  Kluge:  (1) A clumsy or inelegant solution to a problem, see e.g. Blackberry Link.

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New Contributor
awlfm
Posts: 7
Registered: ‎06-22-2010
My Device: Strom 9520
My Carrier: Celcom

Re: BB Link will not connect to Z10 via USB

omg somany  problem me also cannot connect to window

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New Member
lola80s
Posts: 1
Registered: ‎06-27-2013
My Device: Z10
My Carrier: dunno

Re: BB Link will not connect to Z10 via USB

Thanks! It worked out! Best solution.

In the device manager there is Blackberry device and there is also Blackberry in Network Devices. I had to uninstall Blackberry Device in Network devices option, so as to work out. Sorry if I am not being very clear but I am not familiar with those "PC" terms.

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New Member
Aemilius
Posts: 2
Registered: ‎07-22-2013
My Device: Q10
My Carrier: Vodafone Italy

Re: BB Link will not connect to Z10 via USB

It could also be a Windows 7 issue like this: Peer to Peer network error 0x80070035 the network path was not found.

 

The solution, step by step:


Starting from: Control Panel\Network and Internet\Network Connections select the Network adapter you have active.

Right Click on Properties

Ensure you have a Client for Microsoft Networks as one of the listed properties.

If not add it which you might need to disable the adapter and then re-enable it.


It worked for me after having tried EVERYTHING. Now I can see my Q10 as a network drive.

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New Contributor
WillyA
Posts: 2
Registered: ‎05-14-2013
My Device: Z10
My Carrier: 5198863279

Re: BB Link will not connect to Z10 via USB

Still does not work. Works fine with desktop at home but not on business laptop where I need it. Now cannot find any driver. Message on Z10 says it is connected-but link says it cannot communicate with Z10 and no drive access. It is obviously a driver problem with Windows 8 but cannot find any updated drivers on blackberry site. I don't think it is the Z10 but a problem with the Z10 driver and WIndows 8.
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Developer
leninvengai
Posts: 101
Registered: ‎07-26-2013
My Device: BB 10
My Carrier: All Carriers

Re: BB Link will not connect to Z10 via USB

It is working for me with USB connection, please find that you have installed Link to your desktop correctly.

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