02-27-2013 07:43 PM
BB Link installed on Win 7, opens but won't let me past page 1 of "getting Started" screen. The "next" button is inactive. I have uninstalled and reinstalled twice now with same results. Also computer can't find all drivers for my Z10. Any ideas?
02-28-2013 09:47 AM
Hello Steve,
Welcome to the BlackBerry Support Community.
Sorry to hear you are experiencing an issue with instaling BlackBerry Link on your computer.
Have you verified that you meet all of the requirements for installing the application as listed here?
What are the error message you receive regarding your drivers?
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!
02-28-2013 02:33 PM
02-28-2013 03:01 PM - edited 02-28-2013 03:06 PM
Hi Steve,
Do you know if UAC is enabled withing Windows when you connect your device?
If so, try disabling it, then connecting the device again and see if the prompt to install then appears and allows the process to complete.
The following link includes instructions on how to disable it:
http://www.blackberry.com/btsc/KB28458
Let us know if this helps.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
02-28-2013 06:48 PM