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BlackBerry® Link

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New Contributor
Posts: 5
Registered: ‎02-27-2013
My Device: Z 10
My Carrier: Telus

BB Link won't move past 1st "getting started" screen

BB Link installed on Win 7, opens but won't let me past page 1 of "getting Started" screen.  The "next" button is inactive. I have uninstalled and reinstalled twice now with same results.  Also computer can't find all drivers for my Z10.  Any ideas?

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB Link won't move past 1st "getting started" screen

Hello Steve,

Welcome to the BlackBerry Support Community.

 

Sorry to hear you are experiencing an issue with instaling BlackBerry Link on your computer.

 

Have you verified that you meet all of the requirements for installing the application as listed here?

 

http://bbry.lv/13l4aWB

 

What are the error message you receive regarding your drivers?

 

Thank you.

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 5
Registered: ‎02-27-2013
My Device: Z 10
My Carrier: Telus

Re: BB Link won't move past 1st "getting started" screen

It meets system requirements. BlackBerry Link opens but won't go past 1st setup screen. I can input computer name and media player but can't move on to next screen. Computer recognizes Z10 as usb device and media device but tells me it can't find other device drivers.
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB Link won't move past 1st "getting started" screen

[ Edited ]

Hi Steve,

 

Do you know if UAC is enabled withing Windows when you connect your device?

 

If so, try disabling it, then connecting the device again and see if the prompt to install then appears and allows the process to complete.

 

The following link includes instructions on how to disable it:

 

http://www.blackberry.com/btsc/KB28458

 

Let us know if this helps.

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Contributor
Posts: 5
Registered: ‎02-27-2013
My Device: Z 10
My Carrier: Telus

Re: BB Link won't move past 1st "getting started" screen

Tried your suggestion. When computer restarted BB Link tries to immediately open by itself but grinds and freezes until "Not responding " appears on screen. I have uninstalled Link and will try again someday. It just wouldn't run for me. Thanks for helping. Maybe Link needs patches.