Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
New Member
Edhi_widjojo
Posts: 1
Registered: ‎03-17-2013
My Device: Curve 9300

BBM contacts doest not want to be transferred

I just bought new BB Z 10. My old bb is curve 9300 (os 6). I use bb link to transfer all data from my old bb to new bb10. All are fine except 2 things: 1. Bbm contacts on my old bb cannot be transferred to new bb 2. Tasks on my old bb cannot be transferred to new bb either. Can anyone help me to solve this problems? I am using my company BB enterprise server. Thanks
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BBM contacts doest not want to be transferred

Hi Edhi_widjojo and welcome to the BlackBerry Support Community Forums!

 

Did you update BBM, on your BlackBerry 9300 Curve, to BBM 7 before you purchased your BlackBerry Z10?  If so, you only need to login to BBM on your BlackBerry Z10 to populate your BBM contact list.

 

If you haven't updated BBM on your BlackBerry 9300 Curve, you need to do a wireless backup of your BBM contacts first, then when signing into BBM on your BlackBerry Z10, it will prompt you to restore a wireless backup.  Please be sure that the email address used to backup your BBM contacts, is currently integrated onto your BlackBerry Z10.

 

Thanks!

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!