03-20-2013 03:33 PM
Solved! Go to Solution.
03-21-2013 08:27 AM
Welcome to the BlackBerry Support Community.
Can you tell me what version of BBM you had installed on your BlackBerry Curve 8520 smartphone? What happens when you try to access BBM on it?
I look forward to your response.
03-21-2013 11:18 AM
03-21-2013 11:58 AM
On your BlackBerry Curve 8520 smartphone, could you please try reinserting the battery then trying again to setup BBM? If that doesn't help, could you please try to uninstall BBM 7 and then reinstall and try the setup again?
03-22-2013 07:14 AM
That's great to hear Weeds! Have a good weekend.
05-24-2013 11:47 AM
I have forgot both, my blackberry id password and answer to security question.
However am still using the e-mail address which was registered with my blackberry id.
But whenever i go to forgot password option it does not send password reset mail and
instead asks security question which is not leading to any solution.
Can you help how to get that e-mail which allows me to reset the password.
Alternatively, I have a backup from Toch 9810 (OS 7.1) and want to switch to Z10 (OS 10.1)
kindly suggest how can all data and BBM contacts can be transferred seamlessly.
Need your urgent assistance.
09-19-2013 08:08 AM
I am having difficulty logging in to my Blackberry ID.
I entered my username and password and I was told that 'this is incorrect'. I then selected 'forgot password' and entered the correct answer to my security question. The message then read:
There have been a number of failed attempts to authenticate with this BlackBerry ID Username and Password. This is your last attempt before the feature is locked.
PLEASE HELP ME URGENTLY AS I CANNOT DOWNLOAD WHATSAPP.
09-19-2013 12:08 PM
Welcome to the support community!
This KB article may help with unlocking your BlackBerry ID account if necessary. http://blackberry.com/btsc/KB24157
If you are unable to use the security question to reset the password, you would need to create a new BlackBerry ID, backup your BlackBerry smartphone to remove the current BlackBerry ID, then set it up with the new BlackBerry ID. You would then need to download your applications again from BlackBerry World and if you are using BBM 7, re-invite your BBM contacts to associate them with the new BlackBerry ID. This KB article should provide more information. http://blackberry.com/btsc/KB26694
Let me know if that helps.