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BlackBerry® Link

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Contributor
johngardner58
Posts: 16
Registered: ‎07-14-2009
My Device: Z10 STL100-3
My Carrier: AT&T

BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

It always says that the backup was unsuccessful.   I think 1.1.0.33 worked.  I have 32 & 64 bit XP and Windows 8 64 bit systems doesn't work on any of them where as it did in the past.   I do have a lot of data to backup as I have Mireo with its Maps (just one uses over 2 Gigs).  Maybe it can't handle large files.

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

Hey johngardner58,

Thanks for the question.

 

What BlackBerry 10 smartphone are you currently using?  Also if you do a selective backup in BlackBerry Link and not include applications, does the backup complete successfully?

 

Follow these steps to do a selective backup:

 

Click on Settings in BlackBerry Link and click on your BlackBerry at the bottom.

Under Backup place a checkmark for "Select data to include in your backup files" and remove the checkmark for Application data.

Then choose back up now.

 

I look forward to your reply.

 

Cheers.

 


-ViciousFerret


 


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Contributor
johngardner58
Posts: 16
Registered: ‎07-14-2009
My Device: Z10 STL100-3
My Carrier: AT&T

Re: BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

I have an AT&T  Z10 STL-3 I will try your suggestion.  I have software release 10.0.10.116

 

It generally quits around 70% and the previous versions of link didn't do that.

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Contributor
johngardner58
Posts: 16
Registered: ‎07-14-2009
My Device: Z10 STL100-3
My Carrier: AT&T

Re: BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

I should also add that I lock my device with a password

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Contributor
johngardner58
Posts: 16
Registered: ‎07-14-2009
My Device: Z10 STL100-3
My Carrier: AT&T

Re: BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

Unchecking application data (4.61 GByte) worked.   Media (2.05 GByte) and Settings (4.5MByte) were backed up.   I would of course like to backup everything including application data:smileywink:

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Regular Contributor
bercawd
Posts: 97
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: BlackBerry Link 1.1.0.37 doesn't finish USB backup on any of my 3 computers.

no luck.

Tried unchecking application data and leaving settings and media checked - no luck.

unchecked media and application data and leaving settings - no luck.

Tried checking all - no luck.

>????
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