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BlackBerry® Link

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ssbtech
Posts: 43
Registered: ‎01-04-2013
My Device: Torch 9800
My Carrier: Bell Canada

BlackBerry Link - constantly crashing

Fresh install of Windows 7 x64 on my PC as of 3 days ago. 

Downloaded and installed latest version of BlackBerry Link.

 

Connected phone and after receiving messages in the lower right corner of the screen alternating between "Driver installed successfully" and "Driver failed to load", it finally seemed to take.

 

Run BB Link, wait several minutes to click between the screens of the setup process, register BBID and all is well.

 

Plug in the phone, BB Link becomes unresponsive, then comes back to life a moment later.  Can't interact with the window whatsoever (click, drag, etc...) without it becoming unresponsive and getting a Windows error saying the program is unresponsive, would you like to wait or close the program. 

 

I had it working OK before, albeit a little slow, but after this clean Windows installation all hell has broken loose. 

 

Perhaps a little more effort should be put into the productivity end of things rather than fluffy apps like "Story Maker".  Well, looking at the bright side I suppose I could use Story Maker to make a story about how poorly BB Link functions. 

 

It's so bad I'm almost ready to go back to my 9800.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BlackBerry Link - constantly crashing

Hello ssbtech,

 

To better assist you with your BlackBerry Link doftware issue I have a few questions:

 

Do you have a personal firewall or proxy blocking the network connectivity to the BlackBerry? 

 

Do you have User Account Control enabled on the Computer?

 

Go to the BlackBerry Link Properties, under the Compatibility tab, is the 'Run this program as an administrator' check box selected?

 

I look forward to hearing back from you.

Thanks.

 

 

-HB

 

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