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BlackBerry® Link

New Contributor
Posts: 3
Registered: ‎07-09-2014
My Device: Q10

BlackBerry Link crashes as soon as I launch it

Blackberry Link used to work on my PC. Windows 7 64 bit. Then one day it started crashing upon launch. Yesturday I did a reformat and a fresh install of Windows 7 64 bit for various reasons. To my surprise after insalling the lastest version of Blackberry link it still crashes as soon as I launch it. It displays the Blackberry Link logo as if it's going to load and then I get an error message "Blackberry Link has stopped working". The only other software I have installed to this fresh installation on Windows 7 64 bit is Service pack 1 and all other important updates. I'm really at a loss.




Here is the detailed error message


Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: blackberrylink.exe

Problem Signature 02:

Problem Signature 03: 53a983ce

Problem Signature 04: Rim.Common.Utilities

Problem Signature 05:

Problem Signature 06: 53a98363

Problem Signature 07: 1ad

Problem Signature 08: 32

Problem Signature 09: System.ApplicationException

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Any Help would be greatly appreciated.


Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: BlackBerry Link crashes as soon as I launch it

Does your computer meet all the requirement to run Blackberry Link?

Windows XP SP3 or later, Windows Vista, Windows 7, Windows 8
Microsoft .NET Framework 3.5 SP1 or an active Internet connection
iTunes 10.1 or later or Windows Media Player 11 or later for music synchronization
Microsoft Outlook 2003, 2007, 2010 - 32 bit, 2010 - 64 bit, 2013 (BlackBerry Link version 1.0.1 or later)

Intel compatible 1GHz or higher processor
512 MB of RAM
USB 1.1 or higher USB port
Screen resolution of 1024x768 or greater
100 MB of free hard disk space for typical installation
New Contributor
Posts: 3
Registered: ‎07-09-2014
My Device: Q10

Re: BlackBerry Link crashes as soon as I launch it

Windows 7
.Net 4.5
Windows media player 11

Amd FX6300 3.5 Ghz
8 GB Ram
USB 2/3
1920x1080 screen res
And 80gb free space.

The only thing I don't have is outlook I think. My hardware setup has not changed. I believe there is a software issue. However i've just done a clean install of windows 7 64 bit and BlackBerry link is literally the first thing I installed after SP1 and basic device drivers.
New Contributor
Posts: 3
Registered: ‎07-09-2014
My Device: Q10

Re: BlackBerry Link crashes as soon as I launch it

Back with a status update. Somtimes I can get Blackberry Link to start. I'm not sure why yet, but somtimes a restart helps. When it does run though, it stays running no problem. So now, when I do get it to run, I leave it minimized in the task bar. I've tried all of the compatabiliy modes to no avail.


I will continue to expirament, any help would be apreciated