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BlackBerry® Link

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New Contributor
emwebe
Posts: 3
Registered: ‎03-14-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

BlackBerry Link not working

I installed  BlackBerry Link on Windows 7 (64-bit), but when I start it, I get always the Windows error message

"BlackBerry Link has stopped working", with the only options to Debug or Close the program. I tried to reinstall at least three times, always the same result.

 

Any idea I how I could fix that?

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry Link not working

Hey emwebe,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Does the background of BlackBerry Link load up or does it start to synchronize and then loads the error message?

 

Did you have a previous version of BlackBerry Desktop Software installed?

 

I look forward to your reply.

 

Cheers.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


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New Contributor
paulpru
Posts: 3
Registered: ‎09-20-2011
My Device: blackberry z 10
My Carrier: 02

Re: BlackBerry Link not working

it says it failed to finish installing please try again or close the program

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New Contributor
emwebe
Posts: 3
Registered: ‎03-14-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: BlackBerry Link not working

It crashes while launching the application, well before any synchronisation starts, no matter if my BlackBerry Z10 ist connected to the computer or not.

 

I had a previous version of the BlackBerry Desktop on my computer, but have uninstalled all program related to BlackBerry/RIM and reinstalled BlackBerry Link for a couple of times now.

 

The Windows event log states a problem with KERNELBASE.dll, here are the full event details:

 

Faulting application name: BlackBerryLink.exe, version: 1.0.0.76, time stamp: 0x51238eab
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x17dc
Faulting application start time: 0x01ce2150cd87c86a
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Link\BlackBerryLink.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 11d8f0e0-8d44-11e2-a222-7ce9d3dfae4e

 

Cheers,

 

emwebe

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New Contributor
emwebe
Posts: 3
Registered: ‎03-14-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: BlackBerry Link not working

Even before the problem with KernelBase.dll, an unhandled exception occurs (related to .Net):

 

Application: BlackBerryLink.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AggregateException

Stack:

   at System.Threading.Tasks.TaskExceptionHolder.Finalize()

 

 

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Contributor
KarlNapp
Posts: 10
Registered: ‎03-18-2013
My Device: bb z10
My Carrier: vodafone

Re: BlackBerry Link not working

hello,

i am a new member in this forum.

i have the same problem as emwebe.

i installed the german version of this software.

is there any idea how to solve this problem

thanks

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Contributor
KarlNapp
Posts: 10
Registered: ‎03-18-2013
My Device: bb z10
My Carrier: vodafone

Re: BlackBerry Link not working

is  there any problem when blackberry desktop software and blackberry link is installed?

i am using a curve 8900 and a z10.

therefore i need both software packages.

blackberry desktop software is running.

blackberry link does not start.

thanks for any information

 

 

.

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New Contributor
Fabiomore
Posts: 2
Registered: ‎03-22-2013
My Device: BLACKBERRY Z10
My Carrier: TIM

Re: BlackBerry Link not working

Hi all
I'm new of this forum, I always used BB , and now i've got the BB10, but I've a big problem with Blackberry link.
when i connect by USB it with my phone the BB link see the device ( with correct PIN), but in the same time appare the message: don't connect to Blackberry-DFCC ( name of my device) and is it impossible to sync calendar, contact and so on.
I've windows 7 64 bit, I have the last version of BB link. outlook 2010
the program tell me to restore the device, but in this case I'll lose all contact and mail
how I do?

 

 

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New Contributor
BobJonesTheFirst
Posts: 8
Registered: ‎03-22-2013
My Device: z10
My Carrier: at&t

Re: BlackBerry Link not working

I've helped a few people at our office fix some connectivity issues [had some experience with playbook]

 

Can you post the desktop.log file?  Link seems to log to almost the same location as the previous desktop.

 

should be under %localappdata%\Research In Motion\Blackberry 10 Desktop\Logs\Desktop.log, usually has some gunk in there about why it couldn't connect.

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New Contributor
Fabiomore
Posts: 2
Registered: ‎03-22-2013
My Device: BLACKBERRY Z10
My Carrier: TIM

Re: BlackBerry Link not working

Is It this?

14:54:55.760|INFO |47|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::ThreadRequestVolumeRescan] Volume Rescan thread stopped. Queue Empty
14:54:55.760|INFO |3|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::RescanDeviceVolumes] Rescaning device volumes.
14:54:55.760|INFO |3|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::RefreshRegisteredVolumes] Refreshing registered volumes
14:54:55.820|INFO |1|Rim.Desktop.Media|50002|MediaSync: DISCONNECT, PIN 24E9DFCC
14:54:55.879|INFO |1|Rim.Desktop.Media|50002|[BlackBerryInfo] Disposing...
14:54:56.834|DEBUG|34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: DocsDesktop
14:54:57.642|DEBUG|34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: DocsDesktop
14:54:58.197|INFO |DeviceNotificationEvents|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::HandleDeviceChangeMessage] Handling windows device change message. MSG: msg=0x219 (WM_DEVICECHANGE) hwnd=0x1a0ad0 wparam=0x8004 lparam=0x6e6e480 result=0x0
14:54:58.198|INFO |DeviceNotificationEvents|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::HandleDeviceChangeMessage] DBT_DEVICEREMOVECOMPLETE Queue volume rescan
14:54:58.198|INFO |DeviceNotificationEvents|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::RequestVolumeRescan] Starting new Volume Scan Thread
14:54:58.198|INFO |56|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::ThreadRequestVolumeRescan] Volume scan thread started
14:54:58.199|INFO |56|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::ThreadRequestVolumeRescan] Install events complete.
14:54:58.199|INFO |56|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::UpdateDeviceInstallEventsCompleted] Update device install events completed.
14:54:58.199|INFO |56|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::ThreadRequestVolumeRescan] Queuing volume rescan.
14:54:58.199|INFO |56|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::ThreadRequestVolumeRescan] Volume Rescan thread stopped. Queue Empty
14:54:58.199|INFO |3|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::RescanDeviceVolumes] Rescaning device volumes.
14:54:58.199|INFO |3|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::RefreshRegisteredVolumes] Refreshing registered volumes
14:55:15.995|DEBUG|29|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:55:15.996|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:55:17.996|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:55:38.998|DEBUG|55|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:55:38.998|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:55:40.999|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:56:02.000|DEBUG|55|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:56:02.000|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:56:04.001|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:56:25.003|DEBUG|55|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:56:25.003|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:56:27.004|DEBUG|55|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:56:48.010|DEBUG|55|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:56:48.010|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:56:50.011|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:57:11.020|DEBUG|52|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:57:11.020|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:57:13.020|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:57:34.019|DEBUG|52|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:57:34.020|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:57:36.020|DEBUG|52|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:57:57.024|DEBUG|52|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:57:57.025|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:57:59.025|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:58:20.027|DEBUG|32|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:58:20.028|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:58:22.028|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:58:43.029|DEBUG|32|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:58:43.029|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:58:45.030|DEBUG|32|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:59:06.029|DEBUG|32|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:59:06.030|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:59:08.030|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:59:29.035|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:59:29.035|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:59:31.036|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
14:59:52.039|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
14:59:52.039|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
14:59:54.040|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:00:15.041|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:00:15.041|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:00:17.042|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:00:38.055|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:00:38.059|DEBUG|41|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:00:38.059|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 empty response.
15:00:40.060|DEBUG|42|RimDeviceManager.exe|0|[136C] [display_transport_status:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Flag:0x1 Transport:Unknown Connected:false Lan:false
15:00:40.060|DEBUG|41|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] IPV6 Query discovery.
15:00:40.061|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:01:01.065|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:01:01.065|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:01:03.067|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:01:24.066|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:01:24.066|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:01:26.067|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:01:47.063|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:01:47.063|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:01:49.064|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:02:10.064|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:02:10.064|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:02:12.066|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:02:33.071|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:02:33.071|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:02:35.071|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:02:56.072|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:02:56.073|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:02:58.073|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:03:19.075|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:03:19.075|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:03:21.076|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:03:42.079|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:03:42.080|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:03:44.083|DEBUG|42|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:04:05.086|DEBUG|42|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:04:05.087|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:04:07.087|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:04:28.089|DEBUG|5|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:04:28.090|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:04:30.090|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:04:51.092|DEBUG|5|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:04:51.092|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:04:53.092|DEBUG|5|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:05:14.088|DEBUG|5|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:05:14.089|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:05:16.089|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:05:37.089|DEBUG|50|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:05:37.089|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:05:39.090|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:06:00.095|DEBUG|50|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:06:00.095|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:06:02.096|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:06:07.468|DEBUG|34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: DocsDesktop
15:06:23.112|DEBUG|50|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:06:23.112|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:06:23.113|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 empty response.
15:06:25.113|DEBUG|50|RimDeviceManager.exe|0|[136C] [display_transport_status:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Flag:0x1 Transport:Unknown Connected:false Lan:false
15:06:25.113|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] IPV6 Query discovery.
15:06:25.114|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:06:46.111|DEBUG|50|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:06:46.112|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:06:48.112|DEBUG|50|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:07:09.116|DEBUG|50|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:07:09.117|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:07:11.117|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:07:32.119|DEBUG|29|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:07:32.119|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:07:34.120|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:07:55.141|DEBUG|29|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:07:55.141|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:07:57.142|DEBUG|29|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:08:18.144|DEBUG|29|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:08:18.145|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:08:20.146|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:08:41.147|DEBUG|28|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:08:41.147|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:08:43.148|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:09:04.149|DEBUG|28|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:09:04.150|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:09:06.150|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:09:27.154|DEBUG|28|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:09:27.154|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:09:29.156|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:09:50.158|DEBUG|28|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:09:50.158|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:09:52.159|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:10:13.161|DEBUG|28|RimDeviceManager.exe|0|[136C] Curl curl_easy_perform failed Error: 0x7 (Couldn't connect to server)
15:10:13.161|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Discovery.cgi IPV6 query failed. Error: 0x1
15:10:15.162|DEBUG|28|RimDeviceManager.exe|0|[136C] [initialize_device_ipv4_tunnel:fd05:4585:92cc:9ae3:9c90:99ae:3270:fcff] Attempt IPV6 Discovery.cgi query
15:10:20.948|INFO |1|Rim.Desktop.Shell|0|OnClosing. IsEndSession: False
15:10:21.022|DEBUG|1|Rim.Desktop.Services.DeviceManager|0|DeviceWorkManager Stop Requested
15:10:21.022|INFO |4|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task] running on thread pool
15:10:21.022|INFO |4|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Pending, TRANSITION: none, OPERATION: none
15:10:21.026|INFO |4|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::smileyfrustrated:topMonitor] Stopping work queue.
15:10:21.027|INFO |4|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::smileyfrustrated:topMonitor] Stopping windows message handler.
15:10:21.029|INFO |1|Rim.Desktop.Shell|0|Task [DesktopHelperNotifyCloseTask] run on new thread MTA
15:10:21.035|INFO |4|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::smileyfrustrated:topMonitor] Waiting for Volume Rescan thread to exit.
15:10:21.035|DEBUG|4|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] stopping device monitor
15:10:21.036|INFO |31|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Exit Requested.
15:10:21.039|INFO |49|Rim.Desktop.Shell|0|TASK: [DesktopHelperNotifyCloseTask], STATE: Pending, TRANSITION: none, OPERATION: none
15:10:21.042|INFO |1|Rim.Desktop.Services.Configuration|0|Lock - Saving configuration. Path: C:\Users\Monica Stramieri\AppData\Roaming\Research In Motion\BlackBerry 10 Desktop\Settings.config.
15:10:21.049|INFO |31|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0x218, THREADNAME="DeviceMonitor"
15:10:21.050|DEBUG|4|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] Device monitor stopped
15:10:21.052|DEBUG|4|Rim.Desktop.Services.DeviceManager|0|DeviceWorkManager Wait For Stop
15:10:21.052|DEBUG|4|Rim.Desktop.Services.DeviceManager|0|DeviceWorkManager Finished
15:10:21.052|INFO |4|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Stop>b__f()
15:10:21.052|INFO |4|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 30
15:10:21.527|INFO |49|Rim.Desktop.Shell|0|TASK: [DesktopHelperNotifyCloseTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CloseApplication()
15:10:21.527|INFO |49|Rim.Desktop.Shell|0|TASK: [DesktopHelperNotifyCloseTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 487
15:10:21.550|INFO |1|Rim.Desktop.Shell|0|Finished commands
15:10:21.553|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
15:10:21.554|INFO |1|Rim.Desktop.Services.Configuration|0|Lock - Saving configuration. Path: C:\Users\Monica Stramieri\AppData\Roaming\Research In Motion\BlackBerry 10 Desktop\Settings.config.
15:10:21.560|INFO |1|Rim.Desktop.Shell|0|Task [Desktop Exit] run on new thread MTA
15:10:21.560|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Pending, TRANSITION: none, OPERATION: none
15:10:21.562|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__11()
15:10:21.567|INFO |44|Rim.Desktop.Services.Device|0|[Rim::smileyvery-happy:esktop::smileyfrustrated:ervices::smileyvery-happy:evice::smileyvery-happy:eviceMonitorService::~DeviceMonitorService] Dispose DeviceMonitorService.
15:10:21.568|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__12()
15:10:21.568|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__13()
15:10:21.569|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__14()
15:10:21.569|INFO |1|Rim.Desktop.Shell|0|OnClosing. IsEndSession: False
15:10:21.569|INFO |1|Rim.Desktop.Shell|0|Closing already in progress.
15:10:21.569|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
15:10:21.569|INFO |1|Rim.Desktop.Services.Configuration|0|Lock - Saving configuration. Path: C:\Users\Monica Stramieri\AppData\Roaming\Research In Motion\BlackBerry 10 Desktop\Settings.config.
15:10:21.729|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__16()
15:10:21.729|INFO |44|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 168

Please use plain text.