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New Contributor
nsimpson
Posts: 7
Registered: ‎02-14-2013
My Device: BlackBerry Z10 STL100

BlackBerry Link with Roaming Profile/Folder Redirection

BlackBerry Link runs fine on my laptop while on my corporate network, but when I'm away from the network it won't start.  Our domain policy enforces roaming profiles and folder redirection so I'm wondering if that's the cause?

 

I had the exact same problem with BlackBerry Desktop Manager.

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry Link with Roaming Profile/Folder Redirection

Hey nsimpson,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

The domain policy definitely sounds like it could be causing an issue.  Do you get any specific errors when you try to open BlackBerry Link when you're not connected to the corporate network?  Also can you install applications when you're away from the corporate network?  Also is the application installed to a network drive or your local hard drive?

 

I look forward to your reply.

 

Cheers.

 

 


-ViciousFerret


 


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New Contributor
nsimpson
Posts: 7
Registered: ‎02-14-2013
My Device: BlackBerry Z10 STL100

Re: BlackBerry Link with Roaming Profile/Folder Redirection

All I get is a generic message from Windows saying that "a problem caused the program to stop working correctly."

 

I have been able to install many programs while disconnected from the network without issue.  BlackBerry link is installed to my local drive.

 

I checked the application event log and a DirectoryNotFoundException is being thrown, which makes sense I guess being disconnected from the network and all. The last entry in the call stack is:

 

Rim.Common.Filesystem.FolderPath.EnsureExists(Rim.Common.Filesystem.FileInfoRefreshPolicy)

 

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New Contributor
maoic
Posts: 2
Registered: ‎06-24-2010
My Device: Q10

Re: BlackBerry Link with Roaming Profile/Folder Redirection

Hello

 

Did you ever find a solution to your issue?  I have the exact same issue.

 

Thanks

Michael

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