07-04-2013 05:36 PM
I am using a blackberry 10 (software version 10.1) that is registered to my blackberry ID account. Now i want to exchange files through the wireless network between my blackberry and my computer. My computer is running Blackberry Link 18.104.22.168.
When i open Blackberry Link and sign in to my blackberry ID account i expected that the phone would be added to the list of connected devices. However it gives me a error message that the account has no blackberry devices connected to it.
When i connect the phone on the USB port i can exchange information. However i would prefer to exchange date through WiFi and the cellular network.
This I have already tried:
I verified online that the mobile device is registered with that account.
I reinstalled bb link
I tried to logout/login on blackberry link
I have wiped the mobile device
I have pushed the button refresh devices several times over 2 hours (in blackberry link)
I have waited 4 hours.
My phone does show the laptop in the configuration screen 'blackbery link' connected devices. However i cannot choose the device in the file explorer to open it.
Does anyone have a clue what is happening here? It kinda looks like something is wrong with my blackberry ID.
07-05-2013 05:57 AM
Didn't you rename your device after registering with BB ID (in Settings/About/Device name and/or Settings/BBLink/Device name)? I did that and encountered similar problems...
07-08-2013 04:34 AM
I changed the name in the BlackBerry to DaanBerry so it matches Blackberry Links name of the device when i connect it through USB.
When i relog blackberry link, it still says: "This BlackBerry ID isn't associated with a device running BlackBerry 10 OS" when i click Refresh Devices in blackberry link.
07-11-2013 08:00 AM
I have factory reset the mobile.Created a new blackberry ID. Hooked up the new Blackberry ID with Link and the mobile and still Blackberry Link cannot find the Blackberry mobile when i click refresh devices in Link.
Where can I get some interactive support? The blackberry support website refers me to the telecom provider/vendor for support. However they plainly say "we dont know, contact blackberry".
Does anyone know who I contact blackberry and how (e-mail/phone) English support is ofc not an issue. The phone is purchaced from KPN the in Netherlands.
07-11-2013 02:05 PM
I am experiencing exactly the same and as far as crackberry.com forums are concerned, a lot of othe people are. It is really frustrating and if BB support told me to go ask my carrier, I´d tell give them some nasty speech. This is definitely BB Link/BB ID problem.
08-02-2013 11:15 PM
I had the same problem and I just now remembered that sometimes my PrintToGo would not work, saying it could not locate my device. When print to go doesn't work, I would just reset it and type in the code all over again. Apparently, doing this also fixed my blackberry link connection and I can now access my home pc through my blackberry Z10!