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BlackBerry® Link

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New Contributor
Posts: 8
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Verizon Wireless

Blackberry Link 1.1.1.41 crashes while syncing Z10

Since the upgrade to 1.1.1.41 every time I connect my Z10, the application crashes.

I have uninstalled and reinstalled the software a couple of times, but the behavior continues.

 

Any ideas on how to find/fix the issue?

or a link to the older version would also help.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Link 1.1.1.41 crashes while syncing Z10

Hey nmanicka,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you doing a media synchronization or a calendar/contact synchronization?

 

Also what version of BlackBerry 10 software are you currently running?  Go to Settings>About to find this information.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 8
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Verizon Wireless

Re: Blackberry Link 1.1.1.41 crashes while syncing Z10

I am only doing media sync.

I found that unchecking the options to automatically sync media allowed Link to stay working without a crash.

 

BB 10 OS on my Z10: 10.1.0.2039