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I just updated my Z10 software to OS version 10.0.9.2372 through BlackBerry Link on my MacBook Pro and since that time I am unable to get the Link to communicate again to my Z10. Even an attempt to "Restore Device" is insuccessful as the error: "canot repair due of error" comes up during the process. (Believe me, that is the actual spelling of that error message!) can anyone suggest a fix? (Yes, I have re-installed the Link on my mac, re-booted the phone numerouis times, disconnected and re-connected the USB cable, all to no avail.)
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We are investigating this type of issue. We are going to need to gather some logs to further investigate the root cause. Please contact your network service provider and ask to be transferred to BlackBerry.
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Thank you.
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I'm a PC user. My BB Z10 was able to connect to BB Link, but now says "cannot communicate with device" as well. When I was able to connect to BB Link , the "backup" and "restore" were not options that I could click either.
Also not showing device as a usb connection either (as it did before though). I've tried everything.
This problem is not solved for me. I am running Windows 8 and have installed the Link software and my device will not connect. DO NOT DO A RELOAD LIKE IT SAYS TO FIX THIS PROBLEM OR YOU WILL LOSE ALL OF THE INFO THAT YOU HAVE IN YOUR PHONE.
I agree with ccmcgirr: on Windows 8 ( im ussing win8) the device is unable to connect with BB link, i really hope they fix this soon! ( or suggest a solution )
I have same problem on W8 Pro 32 bit but also noticed that I was no longer able to scan from my networked (wifi) Epson Workforce 600 after the BlackBerry Link install. I had to completely remove the BlackBerry Link s/w as I could not get it to work. Epson scan is working again!
Four hours in front of the pc and i'm enable to connect z10 to pc. i've installated LINK, changed the drivers...modify the drivers in the Device Manager....nada...nada...nulla, niente.
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