BlackBerry® Link

[FrancisDusseault]

Hello,

I am writing this message because I have a problem with blackberry link. It is impossible to transfer my music on my phone. When I try, a connection error appears. I disconnected and reconnected my phone, but nothing. I uninstalled the software, recreate an id, but nothing again ..

Sorry for my English, but in French there is no support ........

Can you help me please?

Thanks

[Arsen]

Are you trying to transfer the music from your new z10 to the desktop? Or transfer the music from your old Blackberry to the z10?

[FrancisDusseault]

To transfer my music from my itune on my blackberry. I have nothng on my blackberry

[SBDI]

I am not sure if this is the best place to post my problem. I was on the phone 30 minutes with AT&T support and then 45 minutes with RIM Tier 1 and then had to hang up after 20 minutes of getting no where with Level 2 support. I am using BB Link on Win 7. My Z10 connects fine and I can see pictures, music, everything on the phone fine in BB Link. However, I can't sync anything. After a while trying to do something I get an error saying Connection Error. No idea why. Any help would be apprecaited.

Love the phone but Link is horrible

[dawnyamb]

Had the same problem today with mine, spent an hour plus in the end gave up... not the only problem I can't send mms picture messages either, Vodafone are sending me a replacement set tomorrow absolute nightmare :/

[Doml]

I continue to have the same issue, have wasted hours trying to resolve it. Have you been successful?

[dawnyamb]

I.T. Guy in work synced for me in the end but all files came back jumbled.. weird, but I'm not surprised with that tbh......Need to have a strong will to try again