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BlackBerry® Link

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New Contributor
LeelouBee
Posts: 5
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Bell Canada

Blue Screen

Every time I start the blackberry Link software my computer crashes into a bluescreen. I sometimes get to sign in but no further. I am running 64 bit, Windows 7. I never had this issue until i installed this software. I have uninstalled, repaired and reinstalled the software a handful of times to no avail. I need my contacts URGENTLY  from my BB9800, but I cannot back it up nor can I transfer the info any other way.

Please help asap. I am very frustrated with this. I saw a few other posts with this same issue, but no solution. I have installed all the latest windows updates as well.

 

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Developer
Teaboy1748
Posts: 1,093
Registered: ‎03-24-2011
My Device: Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Blue Screen

Does your PC have all the system requirements to run blackberry Link?

 

Hardware

  • Intel compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater
  • 100 MB of free hard disk space for typical installation

 

Software

  • Windows XP SP3 or later, Windows VistaWindows 7
  • Microsoft .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 10.1 or later or Windows Media Player 11 or later for music synchronization
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New Contributor
LeelouBee
Posts: 5
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Bell Canada

Re: Blue Screen

2.8 Ghz processor, 8GB of RAM, 64 Bit operating system,  578GB free space, Windows 7 ultimate, itunes 11.0.1.12

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New Contributor
LeelouBee
Posts: 5
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Bell Canada

Re: Blue Screen

...and high resolution widescreen, and internet connection.

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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Blue Screen

What is the screen resolution?

What is the processor type?

 

The problem could also be with the display card spec, and or some driver issues.

Jerry G.
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New Contributor
LeelouBee
Posts: 5
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Bell Canada

Re: Blue Screen

1920 x 1080 resolution, AMD Phenom II X6 1055T processor 2.80Ghz

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