Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
Contributor
Posts: 11
Registered: ‎03-09-2011
My Device: z10
My Carrier: Bell Canada
Accepted Solution

Can not shut Blackberry Link down.

After downloading, installing and running Blackberry Link on my Windows7 Asus K53T laptop, all went well as far as restoring the data from my previous device (Bold 9780) and then syncing all of my media. The problem showed up when I attempted to close the program. The only way was, and still is, by using the Task Manager.

 

So, thinking I had a bad install, I uninstalled it, reinstalled it but to no avail. The same issue is still there.

 

Any help on this would be greatly appreciated.




When I am feeling blue, I just start breathing again!
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can not shut Blackberry Link down.

Hi DannoMilanno,

 

Do you get any error messages when you try to close BlackBerry Link on your computer?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 11
Registered: ‎03-09-2011
My Device: z10
My Carrier: Bell Canada

Re: Can not shut Blackberry Link down.

No, I do not get any errors when trying to close BB Link on the laptop. I click on the X in the upper right corner and nothing. I right click on the task bar app and select close, and nothing.

 

I have to use Task Mgr, and then "force" the app to close.




When I am feeling blue, I just start breathing again!
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can not shut Blackberry Link down.

Does the Task Manager indicate that BlackBerry Link is Not Responding?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 11
Registered: ‎03-09-2011
My Device: z10
My Carrier: Bell Canada

Re: Can not shut Blackberry Link down.

When I start Task Mgr, the status of BB Link is 'Running'. When I highlight it and select 'End Process' then, yes, it does indicate that Link is 'Not Responding' and I have to force it to shut down.

 

 




When I am feeling blue, I just start breathing again!
Contributor
Posts: 11
Registered: ‎03-09-2011
My Device: z10
My Carrier: Bell Canada

Re: Can not shut Blackberry Link down.

Well, I reloaded Link for the 3rd time today and low and behold, it shuts down properly. I just can't sync my iTunes with it. 

 

Thanks everyone that contributed to this thread.

Dan




When I am feeling blue, I just start breathing again!
Developer
Posts: 101
Registered: ‎07-26-2013
My Device: BB 10
My Carrier: All Carriers

Re: Can not shut Blackberry Link down.

I think its problem in your computer RAM, LINK makes the prosess slow as it tooks more space in memory.

-----------------------------------------------------------------------------------------------------
Hit Like if this post found useful
DHL
Contributor
Posts: 30
Registered: ‎07-17-2013
My Device: Z10 STL100-3
My Carrier: Bell

Re: Can not shut Blackberry Link down.

Thanks Leninvengai,

This issue has been resolved.



When I am feeling blue, I just start breathing again!