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New Developer
Posts: 28
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *
Accepted Solution

Can't Reload (restore) my Q10 with Blackberry Link !!!

Hi

Yesterday, I tried to use the security wipe feature to clean my device but it took too much time and then I pulled out the battery. Then, the device showed a message on the screen to connect it to the Pc.
I used these steps below to reload my device

1.connect my device to the PC
2.run the blackberry link software
3.go to the settings and reload 
4.the blackberry link found my Q10 and asked me to restore it to its factory settings
5.a message shows"checking for blackberry device software update.." and the LED on the device turned green
6.last message shows"There are no Blackberry device software update available"  with close option only!!
7.when I press on the close it goes back again and show the message which means I need to connect it to the PC

So is that means I can't retort my device if it is up to date !!

Help plz if u can 

Posts: 89,521
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

Try using an autoloader file and instructions from this link:




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New Developer
Posts: 28
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I'll try today this way, and I hope it will work cause I need to restore it not to update it

Thanks
New Developer
Posts: 28
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

Thanks a lot for your support :smileyhappy:

yes, this is the solution :smileyhappy:

Posts: 89,521
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

You're welcome, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Regular Contributor
Posts: 65
Registered: ‎03-31-2012
My Device: Q10

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I too had this problem and was getting real annoyed with the system; till I checked for a solution in the forums

 

Thanks, your suggestion worked out for me too.

 

A quick question here though, how did this problem crop up on our BlackBerrys?

 


JSanders wrote:

Try using an autoloader file and instructions from this link:




Posts: 89,521
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

a glitch, I suppose.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
Posts: 1
Registered: ‎01-09-2015
My Device: Q10
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I found an older (8/2013) message where you say to use  

 

Upgrading OS10 devices using Autoloader

to reload OS on the BB Q10.  Then when you click to to autoloader there are a number of software versions for the variios phone model numbers, etc.

 

My question is which version should i use for BB Q10 MODEL SQN100-2?  I currently have software release 10.2.1.2976 according to my phone.  I'm not sure which software version it came with from factory since I did a "check for software updates" and that's when all my problems started. 

 

I just got the new Q10 yesterday and somehow today i started having serious issues such as screen jumping/bouncing up and down (a little) and when I go to type in my device password after I type the last of the 4 digit password it mysteriously continues typing what I don't know because they're the ********* symbols.  I could go on, but it's all I know is "IT'S NOT GOOD".

 

I'm super busy and am ready to go back to the BB Bold but thought I'd try to wipe the phone clean an reload software first; however, which OS version should I use?  I currently have 10.2.1.2976 as it says on my phone, and I'm not sure if this is what it was from the factory since I did a "software update" and that's when the problems started.

 

So to turn my "novel" into a short story/question, What version from Autoloader do I use for BB Q10 mODEL SQN100-2

Posts: 89,521
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I would suggest the most recent listed in that thread for your #Q10 model.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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