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New Developer
mossa210
Posts: 27
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *
Accepted Solution

Can't Reload (restore) my Q10 with Blackberry Link !!!

Hi

Yesterday, I tried to use the security wipe feature to clean my device but it took too much time and then I pulled out the battery. Then, the device showed a message on the screen to connect it to the Pc.
I used these steps below to reload my device

1.connect my device to the PC
2.run the blackberry link software
3.go to the settings and reload 
4.the blackberry link found my Q10 and asked me to restore it to its factory settings
5.a message shows"checking for blackberry device software update.." and the LED on the device turned green
6.last message shows"There are no Blackberry device software update available"  with close option only!!
7.when I press on the close it goes back again and show the message which means I need to connect it to the PC

So is that means I can't retort my device if it is up to date !!

Help plz if u can 

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JSanders
Posts: 82,865
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

Try using an autoloader file and instructions from this link:




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Developer
mossa210
Posts: 27
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I'll try today this way, and I hope it will work cause I need to restore it not to update it

Thanks
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New Developer
mossa210
Posts: 27
Registered: ‎08-21-2013
My Device: Q10
My Carrier: *

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

Thanks a lot for your support :smileyhappy:

yes, this is the solution :smileyhappy:

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JSanders
Posts: 82,865
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

You're welcome, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
yonders
Posts: 65
Registered: ‎03-31-2012
My Device: Q10

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

I too had this problem and was getting real annoyed with the system; till I checked for a solution in the forums

 

Thanks, your suggestion worked out for me too.

 

A quick question here though, how did this problem crop up on our BlackBerrys?

 


JSanders wrote:

Try using an autoloader file and instructions from this link:




Please use plain text.
JSanders
Posts: 82,865
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Reload (restore) my Q10 with Blackberry Link !!!

a glitch, I suppose.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.