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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Can't load music library on Blackberry Link

When I click on my computers files to load my music library through Blackberry Link it says:

 

Blackberry Link Wasn't Able to Load Your Music Library

Close then reopen Blackberry Link

 

Did that many times, rebooted the computer, reinstalled the program etc all won't load my Itunes library.

It worked fine on BB Desktop Manager with my Bold 9900 which I was using until yesterday.

 

When right clicking on all music and going sync to > Blackberry10. It says 'A problem occured while attempting to access your media library (the sync did not complete."

Although there is no music there anyway as it can't load my Itunes library

Can someone please help?

Thanks

 

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't load music library on Blackberry Link

Hey HamzaZ10,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry 10 are you currently running?  Go to Settings>About.  If you're running 10.0.10.648 or less I would suggest checking for updates.

 

A workaround I would suggest is to create a backup of your data and then perform a security wipe by going to Settings>Security>Security Wipe

 

Then test the Media Sync prior to restoring any data.

 

Let me know if the issue persists.

 

Cheers.


-ViciousFerret


 


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Contributor
hrdnox
Posts: 19
Registered: ‎10-16-2009
My Device: Z10 Blackberry 10
My Carrier: Bell Canada

Re: Can't load music library on Blackberry Link

I find it easier to just go through windows explorer and treat the phone as a memory stick. I click and drag everything over, a bit archaic but it works for me, problem free.

It's always funny when it's someone else.
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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Re: Can't load music library on Blackberry Link

I am using the latest 10.0.10.90 OS.

I was hoping there would be an easier fix than doing a wipe and restore, but if not I will try that on the weekend and let you know how it goes.

Thanks
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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Re: Can't load music library on Blackberry Link

Yeah I would be happy to do that but I have podcasts in itunes that are downloaded everyday and it would be too much, I like syncing every night and getting the new podcasts on my device.

I thought I could use a podcast app on my z10 instead, but it seems some of the podcasts I listen to can't be downloaded through these apps, only itunes :smileysad:
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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Re: Can't load music library on Blackberry Link

Hi again,

I did a complete security wipe, and it did not help anything, Blackberry link still can't load my Itunes library, even before I restored the data or even plugged the phone back in after the wipe (also rebooted computer, reinstalled BB link etc).

If I choose Windows Media PLayer instead of Itunes it works fine, but that is no use to me as I only use Itunes.

Can this issue be fixed in BB link?

Thank you
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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Re: Can't load music library on Blackberry Link

[ Edited ]

This security wipe was the worst decision I have made. THe problem I stated is with Blackberry Link not loading my Itunes library and has nothing to do directly with the Z10.

 

I spent 5 hours on this and it didn't fix the original problem which I expected but causes all sorts of account problems after the restore, I had to restore 3 times and have managed to fix most of the problems since however I still have 2 additional issues after the restore:

 

1. All my links I added for my contacts to neat them up have disappeared, this took me hours to do previously. How to get my contact settings back?

2. While it restored my apps all my web urls that i set as 'set to home screen' have disappeared. How to restore them?

Help please!

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Contributor
HamzaZ10
Posts: 23
Registered: ‎03-26-2013
My Device: Blackberry Z10
My Carrier: Telstra Australia

Re: Can't load music library on Blackberry Link

I've also lost some text messages (due to contacts being all over the place) and all my sent items from my phone! And because they aren't on the phone now at all they aren't on the computer because of sync. This is really bad.
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New Contributor
RealTyme
Posts: 3
Registered: ‎04-06-2013
My Device: BB Z10
My Carrier: Wind

Re: Can't load music library on Blackberry Link

I think the security wipe advise should NOT have been given.

 

Please lets try a bit of an intelligent vs Brute force approach.

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New Contributor
RealTyme
Posts: 3
Registered: ‎04-06-2013
My Device: BB Z10
My Carrier: Wind

Re: Can't load music library on Blackberry Link

Why did you tell him to do a Security Wipe?

 

Please more insight  before suggestuing the destruct button

 

The problem was not even on the BB it was on the PC.

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