03-26-2013 10:12 AM
When I click on my computers files to load my music library through Blackberry Link it says:
Close then reopen Blackberry Link
Did that many times, rebooted the computer, reinstalled the program etc all won't load my Itunes library.
It worked fine on BB Desktop Manager with my Bold 9900 which I was using until yesterday.
When right clicking on all music and going sync to > Blackberry10. It says 'A problem occured while attempting to access your media library (the sync did not complete."
Although there is no music there anyway as it can't load my Itunes library
Can someone please help?
03-26-2013 11:02 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 are you currently running? Go to Settings>About. If you're running 10.0.10.648 or less I would suggest checking for updates.
A workaround I would suggest is to create a backup of your data and then perform a security wipe by going to Settings>Security>Security Wipe
Then test the Media Sync prior to restoring any data.
Let me know if the issue persists.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
03-27-2013 03:15 AM
I find it easier to just go through windows explorer and treat the phone as a memory stick. I click and drag everything over, a bit archaic but it works for me, problem free.
03-27-2013 11:02 AM
03-27-2013 11:04 AM
03-31-2013 11:02 AM
03-31-2013 01:23 PM - edited 03-31-2013 01:50 PM
This security wipe was the worst decision I have made. THe problem I stated is with Blackberry Link not loading my Itunes library and has nothing to do directly with the Z10.
I spent 5 hours on this and it didn't fix the original problem which I expected but causes all sorts of account problems after the restore, I had to restore 3 times and have managed to fix most of the problems since however I still have 2 additional issues after the restore:
1. All my links I added for my contacts to neat them up have disappeared, this took me hours to do previously. How to get my contact settings back?
2. While it restored my apps all my web urls that i set as 'set to home screen' have disappeared. How to restore them?
03-31-2013 02:54 PM