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BlackBerry® Link

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Contributor
Posts: 27
Registered: ‎07-05-2012
My Device: Z10
My Carrier: Telus

Cannot get new LINK software to install

When attempting to install the new version of the LINK software I get these two messages:

 

 

“The path c:\Users\James\AppData\Local\Temp\WZSE1.TMP\BlackBerry Link.msi cannot be found. 

 Verify that you have access to this location and try again, or try to find the installation package ‘BlackBerry Link.msi’ in a folder from which you can install the product BlackBerry Link.

 

And:

 

Error 1714. The older version of BlackBerry Link cannot be removed.  Contact your Technical Support Group. 

 

HELP!

 

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Cannot get new LINK software to install

Hello Integraworks,

 

To beter assist you what operating system are you using on your PC? When you downloaded the BlackBerry Link software did you select Run or Save?

 

Thanks.

-HB

 

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Contributor
Posts: 27
Registered: ‎07-05-2012
My Device: Z10
My Carrier: Telus

Re: Cannot get new LINK software to install

Windows 7 on the PC. The download is saved. I have tried all manner or things to get the z10 to connect to LINK, from completely wiping the computer of all shreds of reference to BlackBerry software, erasing registry folders, re-installing, etc. All to no avail.
Contributor
Posts: 10
Registered: ‎06-13-2013
My Device: Z 10
My Carrier: vodafone - germany

Re: Cannot get new LINK software to install

Same problem here (with the german version)!

 

Don´t know what to do any more.

Please give us some advice.