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New Contributor
Posts: 3
Registered: ‎03-16-2013
My Device: Z10
My Carrier: Singapore Starhub

Contacts

How can i retrieve my contacts???

 

I reset my z10 and contacts all lost.

 

Trying to find them at blackberry link but seems unable to get anything. I had save them in BB protect previously with my old bb.

 

Looking forward for advises.

 

Thank you

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Contacts

Hi glockhk and welcome to the BlackBerry Support Community Forums!

 

Did you transfer your contact from another BlackBerry smartphone or did the get wirelessly synchronized from your email accounts?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎03-16-2013
My Device: Z10
My Carrier: Singapore Starhub

Re: Contacts

Transfered from 9790 to BlackBerry protect, sync to z10.

Restart and wipe z10 cause some error on apps.

Thereafter seems unable to find my contacts anywhere.

Please help.

Thanks n regards.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Contacts

Take a look at this article to see if it helps to get your contacts:

 

KB33322 - How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 an...

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!