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New Contributor
Posts: 9
Registered: ‎02-09-2013
My Device: Blackberry 10

Extremely Frustrated with Syncing and software updates

Please can someone help me with this.  I have two issues that I have been trying to problem solve and cannot.

 

1)  When trying to sync pictures from my device to Blackberry Link I get an error message that says "A problem occured while attempting to access your media library (the sync did not complete."  When I click on the picture it does not even let me open it up.

 

2)  The second frustration is whenever I log off Blackberry Link and then log back on and I am under my device I get a message saying I have a software update,  I have updated this softward 2 or 3 times already and not sure why I am getting the same notification around the same update.

 

I am almost ready to unistall Blackberry Link and re-install it again but even that I can't figure out or if it is needed.  Could someone please help me with this because I am at my wits end.

 

Thanks

Contributor
Posts: 17
Registered: ‎09-21-2011
My Device: Torch 9860

Re: Extremely Frustrated with Syncing and software updates

I'm having problems updating to the latest OS.

I've got the latest OS for my device(STL100-2) which is 10.0.9.23**

it's trying to update to 10.0.9.348.

 

I hope this will become available for OTA download in the Netherlands

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Extremely Frustrated with Syncing and software updates


Bar1 wrote:

 

2)  The second frustration is whenever I log off Blackberry Link and then log back on and I am under my device I get a message saying I have a software update,  I have updated this softward 2 or 3 times already and not sure why I am getting the same notification around the same update.

 


How large is this update in size?




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New Contributor
Posts: 9
Registered: ‎02-09-2013
My Device: Blackberry 10

Re: Extremely Frustrated with Syncing and software updates

I do not have the size of the software update, it is the software update 10.0.10.85

New Contributor
Posts: 9
Registered: ‎02-09-2013
My Device: Blackberry 10

Re: Extremely Frustrated with Syncing and software updates

Does anyone know how to unistall Blackberry Link.  I am at a point of just starting over

New Contributor
Posts: 9
Registered: ‎02-09-2013
My Device: Blackberry 10

Re: Extremely Frustrated with Syncing and software updates

It only happens to me when trying to sync pictures not video

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Extremely Frustrated with Syncing and software updates

ON your PC, go to your Contol Panel > Add/Remove Programs > scroll to Link and Uninstall.

 

BlackBerry Link for WindowsBundle 11




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Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Extremely Frustrated with Syncing and software updates


Bar1 wrote:

I do not have the size of the software update, it is the software update 10.0.10.85


Next time you get the notice, make a note of the update size.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 9
Registered: ‎02-09-2013
My Device: Blackberry 10

Re: Extremely Frustrated with Syncing and software updates

I have uninstalled and installed blackberry link and same thing.  It will not let me sync any new pictures from my device to the computer (blackberry link).  Does anyone have any suggestions

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Extremely Frustrated with Syncing and software updates

OK.

 

Then is it time for you call Roger technical support and report this issue. If they cannot resolve it, they will escalate (or you need to ask) this issue to BlackBerry tech support and issue you an incident number.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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