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jlbenc
Posts: 30
Registered: ‎05-02-2010
My Device: Torch 9800
My Carrier: Claro Dominican Republic

HELP! I I can access my Z10 as a Drive but BB Link cannot see it!

Hi!

 

As you can see in the image below, I can access the Z10's storage as a drive, I can ping the device, but the stupid Link says "Not connected"!! Why?!!!

 

I have reinstalled BB Link many times, with and without Windows 7 Compatibility modes (XP Compatibility) and have placed the device in Airplane mode... Have tried it on a Win7 32 bit PC and a 64 bit laptop..

 

What to do??????

 

 

 

 

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: HELP! I I can access my Z10 as a Drive but BB Link cannot see it!

Hi jlbenc,

Here is a KB article that might help you resolve your connection issue with BlackBerry Link.
"BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB" KB33832

Let me know if that helps.


-FS


 


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