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Contributor
manumoskal
Posts: 13
Registered: ‎10-01-2008
My Device: Not Specified

Help! Impossible to transfer data from 9900 to Z10 with BB Link

Hi,

 

Just got my Z10 and already ready to throw it out of the window. Followed the instructions on how to transfer data from 9900 to Z10 with BB Link, but nothing gets transferred. :Wacko:

Tried rebooting all devices incl laptop, even tried the data transfer with mem card, nothing works. 

And don't want to start using the Msoft connector and such things.

 

Any help on how to solve this? 

Thanks,

Manu

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

Hi manumoskal,

 

Do you receive any error messages when trying to transfer your data? Can you please describe with more detail what happens when you try the transfer using both methods? This will help us to assist you better?

 

Thanks.


-FS


 


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Contributor
manumoskal
Posts: 13
Registered: ‎10-01-2008
My Device: Not Specified

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

Hi,
No error msg at all. Everything looks perfect but when checking my Z10, no contacts :smileysad:
Thx,
Manu
Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

Hey manumoskal,

 

Can you tell me if your contacts were synchronized wirelessly with an email account on your BlackBerry Bold 9900 smartphone? If they were, they would not transfer via BlackBerry Link but would need the email account added to your BlackBerry Z10 smartphone in order to add the contacts. This article should provide more information. "After migrating to a BlackBerry 10 smartphone, settings, data, or applications, are missing" http://bbry.lv/XMcEhk

 

Let me know if this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
manumoskal
Posts: 13
Registered: ‎10-01-2008
My Device: Not Specified

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

My 9900 was linked to a BES server back in Belgium. Now not anymore...
Contributor
manumoskal
Posts: 13
Registered: ‎10-01-2008
My Device: Not Specified

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

Ok, I found out myself how to fix the problem. 

 

1. Create a couple of backup files of my 9900 (some with only contacts, some with everything, ..) Just in case

2. Wipe my old BB 9900

3. Use BB Desktop Software to transfer contacts only to wiped BB9900

4. ReTry of data transfer with BB Link to Z10, out of my old BB9900 loaded with contacts only

 

This solved it ! But honestly, what a mess ! Was about to throw my Z10 from the 20th floor down !

Let's hope I will like the device...

Trusted Contributor
eurokuzzik
Posts: 121
Registered: ‎12-12-2011
My Device: playbook

Re: Help! Impossible to transfer data from 9900 to Z10 with BB Link

I feel you mate, had the same problem, also from BB 9900. I just gave up, and copied my contacts through BT. What a mess, Blackberry for gods sake, how can you make such a mess, especially to your loyal users. Fix this asap