03-16-2013 01:19 PM - edited 03-16-2013 04:41 PM
have a replacement z10 and trying to transfer information from the old defective z10 to my new z10....the link does not recognize the defective z10 at the point when it asks that I "connect the old device". How do I transfer the data?
03-18-2013 10:08 AM
Hi cheng01888 and welcome to the BlackBerry Support Community Forums!
Does anything appear on the faulty BlackBerry Z10? Specifically, what data would you like to transfer?