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BlackBerry® Link

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New Contributor
brookesa
Posts: 2
Registered: ‎04-28-2013
My Device: Z10
My Carrier: Swisscom

Installing BB Link kills my internet connectivity

Blackberry Link seems to install normally on my WinXP SP3 workstation. Once installed however, all internet connectivity on the workstation is lost - I cannot access any web sites, although I can still access devices on my LAN. I get stuck at page 2 when I launch BB Link, as it wants to log in with my BB ID, but cannot locate the internet site to do so. I am trying to upgrade from a BB Torch to a Z10.

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Installing BB Link kills my internet connectivity

Hey brookesa,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest removing BlackBerry Link and then re-install it by going to www.blackberry.com/desktop and then restart the computer.  Also disable any security software for a minutes just to test the BlackBerry Link software.

 

Let me know if you have any more questions.

 

Cheers.

 

 


-ViciousFerret


 


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Visitor
foppa21
Posts: 1
Registered: ‎04-29-2013
My Device: Z10
My Carrier: Verizon

Re: Installing BB Link kills my internet connectivity

[ Edited ]

Same problem here.   BB Link connects to my Z10, but I instantly lose network conenctivity (internet and home LAN), which is preventing me from syncing with my LAN-based music library.   If I restore my network connectivity, then BB Link can no longer connect to my Z10.

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New Contributor
brookesa
Posts: 2
Registered: ‎04-28-2013
My Device: Z10
My Carrier: Swisscom

Re: Installing BB Link kills my internet connectivity

Dear ViciousFerret,

 

The software I installed was at http://us.blackberry.com/software/desktop/blackberry-link.html, not at the URL you specified in your message. My URL wold seem to be the correct one for the BlackBerry Link software however, unless I am mistaken.

 

After installing the software and losing all internet connectivity, the only solution I could think of was to use system restore to restore my workstation to the pre-BBLink configuration. Normal internet connectivity was then restored and BBLink software had disappeared from my Start menu, etc.

 

I then installed the software again (the installation went smoothly and no errors were reported) but once again my internet connectivity died immdiately and I couldn't access the internet, email nor even get past page 2 of BBLink (which requires an internet connection).

 

I tried disabling the firewall and also the anti-virus, to no avail.

 

I noticed that BBLink seems to install a new network/VPN connection. I am certainly no expert on such matters, but could this have broken my DNS?

 

Kind regards,

Tony ...

 

 

 

 

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New Member
james_k
Posts: 1
Registered: ‎05-15-2013
My Device: 9900
My Carrier: Optus

Re: Installing BB Link kills my internet connectivity

I am also experiencing the same issue with a user on our network.

 

Link is installed on Windows XP SP3 without errors but browsers can no longer access the internet.

DNS is working and I can ping external websites.

 

If I disable the Blackberry Virtual Private Network connection then the issue is resolved and I can browser websites but once I re-enable the connection the issue appears again.

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New Contributor
Annick9
Posts: 3
Registered: ‎08-27-2013
My Device: Z10
My Carrier: Etisalat UAE

Re: Installing BB Link kills my internet connectivity

Hello - I have the same problem and don't seem to be able to resolve it.  Can anyone please help?  TIA

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New Contributor
Annick9
Posts: 3
Registered: ‎08-27-2013
My Device: Z10
My Carrier: Etisalat UAE

Re: Installing BB Link kills my internet connectivity

Could you please address the issue?

It has not gone away!

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Installing BB Link kills my internet connectivity

Hello Annick9

 

At this point I would suggest you contact your mobile service provider and ask that your issues be escalated to BlackBerry support for in depth investigation and analysis.

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
Annick9
Posts: 3
Registered: ‎08-27-2013
My Device: Z10
My Carrier: Etisalat UAE

Re: Installing BB Link kills my internet connectivity

Okkkk 

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New Member
acbibby80
Posts: 1
Registered: ‎10-07-2013
My Device: Q10
My Carrier: Verizon

Re: Installing BB Link kills my internet connectivity

I am having the same problem. Was there ever any resolution to this problem? Is it only on XP?

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