Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
New Contributor
qmanbeing
Posts: 3
Registered: ‎09-07-2013
My Device: Blackberry Q10

Link 1.1.1.41 crashes during sync with Outlook 2010

Hello,

 

Blackberry Link 1.1.1.41 crashes when trying to sync contacts and calendar with Outlook 2010.

 

Link will indicate "Getting status information ..." on the device tab.  It will get about half way and then Link will crash.  "Blackberry Link has stopped working" message will appear on screen.

 

Windows 7 OS

Device:  Blackberry Q10. Software release: 10.1.0.238  OS version: 10.1.0.1438

 

It will do a backup (finally)

 

I have removed and re-installed Link software twice.

 

I've been working on this for hours.  It should not be this difficult.

 

Thanks in advance for anyone's help with this. 

 

Q.

 

 

 

 

 

Please use plain text.
BlackBerry Technical Advisor (Retired)
abarreto
Posts: 17
Registered: ‎08-22-2013
My Device: Z10

Re: Link 1.1.1.41 crashes during sync with Outlook 2010

Hello Qmanbeing,


Sorry to hear that you are experiencing this issue with BlackBerry Link.

 

Please try steps in this link: http://blck.by/1fRDwXc

 

Please reinstall the software using these steps listed under additional information on this article and let us know if this helps.

 

Thank you.

-ab

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
qmanbeing
Posts: 3
Registered: ‎09-07-2013
My Device: Blackberry Q10

Re: Link 1.1.1.41 crashes during sync with Outlook 2010

Hello Abarreto,

Thank you very much for your reply to my dilema.

 

I finally had opportunity to perform the procedures recommended in your link.  Unfortunately the only thing I can do with Blackberry Link is backup the phone.  

 

It still won't sync with outlook - Link still crashes. 

 

It wont even do a software update.  I get 2 error messages.. 

1 - There was a problem accessing the drive(s) on this device. Disconnect and reconnect your device and try again. 

2 - A fatal error has occured while updating your device's software Please try again. 

 

Thank you again for your and anyone's assistance in this matter. 

 

Q.

 

PS - Am I the only one having these problems.  So frustrating..   It would be really nice if things just worked. 

Please use plain text.
New Contributor
qmanbeing
Posts: 3
Registered: ‎09-07-2013
My Device: Blackberry Q10

Re: Link 1.1.1.41 crashes during sync with Outlook 2010

Still having this problem.    Does no one have any advice?  Is there something I need to do to Outlook?

 

Any help is appreciated. 

 

Q

Please use plain text.