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Posts: 1
Registered: ‎11-13-2013
My Device: Q10

Meetings created on Q10 do not sync to Outlook 2013 calendar

[ Edited ]

Am using a Shaw email account on Outlook 2013. Just got the Q10 and cannot seem to sync. It syncs from Outlook to the phone but not from the phone to Outlook.

BB Link ver 1.2.0.28

Office Professional 2013

BB Link does not throw and error messages and shows up as successful sync.

 

Is it possible that the phone is not able to write to the Outlook pst file. But I would have imagined that it would throw an error message is what is confusing me.

 

Has anyone else had this issue or something similar?

 

There is an update for the phone but I did not apply it. I didn't want to mess it up further.

 

The user was using a BB torch before and we moved him to the q10. He was having somewhat of a similar issue just that he would get meeting reminders but Outlook would not display them in the calendar. Now the q10 will not even send any of the calendar appointments to Outlook.

 

Thanks for the help. If anyone can offer any suggestions :smileyhappy: