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New Contributor
Posts: 3
Registered: ‎02-20-2014
My Device: Black Berry Q10
My Carrier: maxxim (o2)
Accepted Solution

No device on BBLink over wifi

Hi Support,

 

I have the following problem:

 

I have a BB Q10 and Win7 64bit. If i conect it with BB Link(newest version) via USB, everything works fine.

But if i try to connect it via wifi the device is not recognized.

I see the IP Adress from the Q10 and can conect to the memory.

The BB ID is the same.

I tryed to reinstall BB Link, set the Q10 to factory settings, disable my antivirus program + firewall, restart router + Q10.

I have no idea why the BB Link not recognized my Q10.

I hope you can help me.

 

Best regards

 

AcidBurn89

Super Contributor
Posts: 463
Registered: ‎11-19-2013
My Device: BB Z10

Re: No device on BBLink over wifi

Hi..

 

 going to device manager > network adapters > blackberry , uninstall driver. Disconnect the device while BB Link is on and then reconnect the device. The BB Link re-installs the driver and detected my device. It will ask for your device pin.

 

 

Please update the result after applied..

Thanks
New Contributor
Posts: 3
Registered: ‎02-20-2014
My Device: Black Berry Q10
My Carrier: maxxim (o2)

Re: No device on BBLink over wifi

[ Edited ]

Hi,

 

i have uninstall the driver, as you described, but it still doesnt work. And the Pin it gets automatically from the BB Device Manager.

 

Best regards 

 

AcidBurn89

 

Edit: I just see a error message in BB Link.

 

Error in the wireless connection.

The wireless connection between this device and the BlackBerry link can not be established.

 

New Contributor
Posts: 3
Registered: ‎02-20-2014
My Device: Black Berry Q10
My Carrier: maxxim (o2)

Re: No device on BBLink over wifi

I have reinstall Win7, now it works.... 

But thanks for your help :smileyhappy:

 

Best regards

AcidBurn89